AudioCodes 420HD - 3 PCC (Third Party Call Control); Disabling Handset Mode

Administrator's Manual A. Configuring Phones in Server-Specific Deployments
Version 2.2.8 295 400HD Series IP Phones
A.3.14 3PCC (Third Party Call Control)
The 3PCC feature lets users control phones remotely from computer applications.
3PCC always supports the following functions:

MakeCall (call initiation/setup)

Release

Hold

Retrieve

Transfer

Consult

Conference

DTMF
 To configure 3PCC using Configuration File:
 Use the table below as reference.
Table A-15: 3PCC Parameters
Parameter Description
[voip/talk_event/enabled]
 [0] Disable (default)

[1]
Enable
Note: voip/talk_event must be enabled for 3PCC to function.
A.3.15 Disabling Handset Mode
Administrators can disable handset mode using the configuration file parameter
'voip/handset_mode/enabled' whose default is enabled.
Some call centers don't want agents to work with any device other than headsets. In this
case, their administrators can change the parameter default to disabled.
Note: Some call centers don't even connnect the handsets to the phones. In this case,
even though the handsets are not physically connected to the phones, admininstrators
should disable the new parameter.
 To disable handset mode:

Use the table below as reference.
Table A-16: BroadSoft Server - Shared Call Appearance Add
Parameter Description
[voip/handset_mode/enabled]
When disabled [0],
the handset becomes
unavailable. Configure either:
 [1] = Enabled (default)
 [0] = Disabled