Administrator's Manual B. Configuring Automatic Call Distribution (ACD)
Version 2.2.8 303 400HD Series IP Phones
B.1 Softkey Display and Command Menu Options
The following tables show the different softkey display states and command menu options
that are available according to the user's login state and the configured SIP server.
Table B-2: Broadsoft-Softkey Display States and Command Menu Options
State Softkey #0 Softkey #1 Softkey #2 Softkey #3
Idle ACD
Disabled
Directory Missed Forward DnD
ACD
Enabled
(logged
out)
Missed - Login Command
Menu:
Forward
DnD
ACD
Enabled
(logged in)
ACW Not Ready or Ready Logout Command
Menu:
Missed
Forward
DnD
Ongoing
Call
State
ACD
Disabled
Hold Conf New Call End
ACD
Enabled
(logged
out)
ACD
Enabled
(logged in)
State Softkey #0 Softkey #1 Softkey #2 Softkey #3
Idle ACD
Disabled
Directory Missed Forward DnD
ACD
Enabled
(logged
out)
Missed - Login Command
Menu:
Forward
DnD
ACD
Enabled
(logged
in)
Missed Not Ready or Ready Logout Command
Menu:
Forward
DnD
Ongoing
Call
State
ACD
Disabled
Hold Conf New Call End
ACD
Enabled
(logged
out)
ACD
Enabled
(logged in
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