AudioCodes 420HD - Page 302

400HD Series IP Phones
Administrator's Manual 302 Document #: LTRT-11950
Parameter Description
State After Login
1
[voip/services/ACD/state_after_login]
The call center's network administrator can select
either
 Ready
 Not Ready (default)
 Not Set
If set to Ready, each phone in the call center will
automatically be set to a state of readiness to take
incoming calls immediately after the call center's
agents log in.
If set to Not Ready, agents can log in and then
manually configure their readiness status in the
phone's LCD, giving them time to perform personal
tasks before beginning work.
If set to Not Set, the status of the phone after login
will be controlled by the server. For example, if the
server is set to be in 'Ready' status following login,
the phone will be in 'Ready' status when the user
logs in.
First Notify Close Enabled
[voip/services/ACD/first_notify_close/ena
bled]
 [0] When an agent logs in, the ACD server is
notified that the agent is Ready (available) to
take calls.
 [1] (Default) When an agent logs in, the ACD
server is notified that the agent is Not Ready
(unavailable) to take calls. This gives agents
time to get organized.
[voip/services/ACD/logged_out_message_
timer]
For detailed information, see Appendix A.3.12.
Unavailable Reason Code
[voip/services/ACD/unavailable_reason/0-
9/code]
Up to 10 reasons can be defined (0-9).
Specifies the code that is sent in the SIP NOTIFY
message to the Call Center SIP server to indicate
the specific reason for the Call Center
representitive's unavailability.
This parameter is relevant when the 'Server Type'
parameter (see above) is Broadsoft.
Reason Name
[voip/services/ACD/unavailable_reason/0-
9/name]
Describes the unavailability reason code
(configured above). For example, 'Lunch'.
This parameter is relevant when the 'Server Type'
parameter (see above) is Broadsoft.
1
This parameter is only relevant to Genesys Call Centers.