AudioCodes 420HD - Table B-1: ACD Parameters

Administrator's Manual B. Configuring Automatic Call Distribution (ACD)
Version 2.2.8 301 400HD Series IP Phones
 To configure the ACD server using the configuration file:

Define a path and configure the parameters using the table below as reference.
Table B-1: ACD Parameters
Parameter Description
Active
[voip/services/ACD/enabled]
From the 'Active' drop-down, choose Enable.
 [0] Disable (default)
 [1] Enable
Server Type
[voip/services/ACD/server_type]
From the 'Server Type' drop-down list, select
GENESYS or BROADSOFT.
Select the BROADSOFT option for optimal ACD
functionality with Genesys.
When you select BROADSOFT, after logging into
the ACD server, the ACW (After Call Work) softkey
will be displayed on the phone and the Missed
softkey displayed in the command menu along with
the FORWARD and DND options.
Note that administrators can optionally hide the
ACW softkey (see the next parameter).
[voip/services/ACD/show_acw_softkey/enabled]
Allows administrators to hide the ACW softkey.
After logging into the call center's Automatic Call
Distributor (ACD) server, the ACW softkey is by
default displayed in the phone's LCD [1].
Administrators can change this default and hide the
softkey [0].
 [0] Disable
 [1] Enable (default)
The default softkey layout is ACW, READY/Not
Ready (when the user is logged on), Login/Logout
and Command menu items including Missed and
DND.
When the ACW softkey is disabled, the display
stays the same but without the ACW softkey.
Use Sip Server As ACD Server
[voip/services/ACD/server_use_sip_server]
From the drop-down, choose Enable.
 [0] Disable
 [1] Enable
Expire Time
[voip/services/ACD/expire_time]
The server registration timeout, in seconds.
Range: 0 to 86400. Default: 3600.
Server Address
[voip/services/ACD/server_address]
Displayed only when 'Use SIP Server As ACD
Server' is set to Disable (see previous). Defines the
IP address of the ACD server. Default: 0.0.0.0
Server Port
[voip/services/ACD/server_port]
Displayed only when 'Use SIP Server As ACD
Server' is set to Disable (see previous). Defines the
port of the ACD server. Default: 80
User Name
[system/user_name]
Enter the agent's User Name. The agent will use
this name when logging in to ACD in order to define
or change availability status.
Password
[system/password]
Enter a password if necessary.