AudioCodes 420HD - Configuring Automatic Answer; Regulating the Logged Out Message

400HD Series IP Phones
Administrator's Manual 294 Document #: LTRT-11950
A.3.12 Configuring Automatic Answer
You can configure a supplementary service on the phones called Automatic Answer. The
feature is configured using the Configuration File. Use the table below as a configuration
reference.
Table 53-13: Automatic Answer
Parameter Description
voip/talk_event/enabled
Enables the 'talk' event feature.
 [0] Disable (default)
 [1] Enable
The phone automatically answers an incoming call if it receives a
SIP NOTIFY message with the 'talk' event. If a call is already in
progress, the call is put on hold and the incoming call is
answered.
A.3.13 Regulating the 'Logged out' Message
This feature lets call center network administrators enable/limit the length of time the 'Logged
out' message is displayed in the phone's idle screen after agents log out.
When agents log out, the 'Logged out' message will only be displayed in the phone's idle
screen for the length of time, in seconds, configured by the call center network administrator.
After the configured time lapses, the message disappears from the screen.
Administrators can also disable the feature.
 To regulate the feature using the configuration file:
1. Open the Configuration File page in the Web interface (Management tab > Manual
Update > Configuration File).
2. Configure the 'logged_out_message_timer' parameter using the table below as
reference.
Table A-14: Regulating the 'Logged out' Message
Parameter Description
[voip/services/ACD/logged_out_message_timer]
[-1] Disabled (default)
[0] No 'Logged out' message is displayed.
[>1] The time, in seconds, that lapses before the
'Logged out' message, displayed in the phone's
idle screen after an agent logs out, disappears.
This value also enables the feature.