400HD Series IP Phones
Administrator's Manual 186 Document #: LTRT-11950
26.4 Configuring Softkeys
Note:
• The section applies to the 420HD and 405 phone models.
• When Genesys’ ACD is enabled, the Soft Keys item in the Keys Configuration menu
is not displayed.
This section describes how to configure softkeys. Four softkeys, located below the LCD, can
be configured. Their functionality is context sensitive according to the phone's state. This
section shows how to configure softkeys that are activated when the phone is in idle state
and when it is in call state.
Following are the four default (preconfigured) softkeys (0-3), when the phone is in idle state
and when it is in call state.
Table 26-7: Default Softkeys
Key Idle State Call State
0 Directory Hold
1 Missed Conf
2 Forward New Call
3 Do Not Disturb (Status) End
When more than four softkeys are configured, users can scroll to additional pages, where on
each configured page, the fourth key becomes the More softkey.
Up to 20 (0-19) softkey functions can be configured for when the phone is in idle call
state.
Up to 20 (0-19) softkey functions can be configured for when the phone is in call state.
Up to 12 (0-11) programmable softkey (PSKs) functions can be configured to either a
call state softkey or an idle state softkey.
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