Administrator's Manual A. Configuring Phones in Server-Specific Deployments
Version 2.2.8 287 400HD Series IP Phones
A.3.4 Configuring Dual Registration to Ensure SIP Business
Continuity for Agents
This section shows how to configure dual registration for Genesys SIP Business Continuity,
using the Web interface or configuration file.
AudioCodes' 420HD IP phone supports dual registration for integrating into Genesys' SIP
Business Continuity architecture.
SIP Business Continuity provides the ability for a group of agents to continue offering critical
business functions to customers in the event of a loss of all Genesys components running at
a particular site.
The SIP Business Continuity architecture uses a synchronized, two-site deployment, where
Genesys switch and server components are mirrored at each site in an active-active
configuration, so that any agent can log in to either switch, at any time.
In a standalone SIP Server configuration with Business Continuity mode activated,
AudioCodes 420HD IP phone will register on two sites simultaneously (i.e., register on both
peer SIP Servers at the same time).
To configure using the Web Interface:
1. In the Web interface, access the SIP Proxy and Registrar section in the Signaling
Protocol screen (Configuration menu > Voice Over IP > Signaling Protocol):
Figure A-14: Web Interface - Signaling Protocol – SIP Proxy and Registrar
Note: If you choose to use the BroadSoft-based Automatic Call Distributor (ACD) method
in a SIP Business Continuity deployment, the 'voip/signalling/sip/redundant_proxy/mode'
cfg file parameter and the 'Redundant Proxy Mode' Web interface parameter cannot be
set to Simultaneous.
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