AudioCodes 420HD - Figure B-1: Web Interface

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400HD Series IP Phones

Administrator's Manual 300 Document #: LTRT-11950

 To configure the ACD server using the Web interface:

1. In the Web interface, access the ACD page (Configuration tab > Advanced

Applications > ACD):

Figure B-1: Web Interface - ACD

Note: For optimal ACD functionality with Genesys, select the BROADSOFT option from

the 'Server Type' dropdown.

Figure B-2: Web Interface – ACD – Unavailable Reason Code

2. Configure the parameters using the table below as reference.

Main Page

Default Chapter3
- Table of Contents3
- Customer Support17
- Documentation Feedback17
- Document #: LTRT18
1 Introduction19
Configuration Tools21
2 IP Phone User Interface23
- Accessing the Administration Menu23
- Changing Display Language24
- Figure 2-1: Language24
- Table 2-1: Language Display Parameters24
3 Web Interface25
- Accessing Web Interface25
- Figure 3-1: Web Interface Login25
- Getting Started with the Web26
- Figure 3-2: Web Interface Areas26
- Configuring the Web Interface's Port27
- Configuring User Login Credentials27
- Figure 3-3: Web Interface - User Account27
- Table 3-1: Web Interface - Port Parameters27
- Table 3-2: User Name and Password Parameters27
4 Configuration File29
- Introduction29
- File Syntax29
- Linking Multiple Files29
- Downloading the Configuration File from the Phone30
- Creating Configuration Files Using Voiprovision Utility30
- Using the Encryption Tool32
  - Encrypting Configuration Files32
  - Encrypting Passwords in the Configuration File33
5 IP Phone Management Server35
- Table 5-1: IP Phone Management Server Parameters35
6 Configuring TR-069 Management37
- Figure 6-1: Web Interface - TR-06937
- Table 6-1: TR-069 Management Parameters37
Automatic Provisioning39
7 Introduction41
- Configuring Automatic Update of Firmware/Configuration File41
8 Updating the Configuration File Manually43
- Figure 8-1: Web Interface - Configuration File (430HD)43
- Figure 8-2: Web Interface - Load New Configuration File43
9 Setting up Network for Auto Provisioning45
10 Obtaining Firmware and Configuration Files47
- Provisioning Hunt Order47
- Dynamic URL Provisioning47
- Static URL Provisioning58
- Figure 10-5: Web Interface - Automatic Provisioning - Static URL58
- Table 10-3: Static URL Automatic Provisioning Parameters59
Quick Setup61
11 Quick Setup63
- Figure 11-1: Web Interface - Quick Setup63
Networking65
12 Introduction67
13 Configuring Date and Time Manually69
- Figure 13-1: Web Interface - Date and Time69
14 Configuring IP Network Settings77
- Configuring Static IP Address77
- Configuring Partial DHCP80
- Table 14-2: Partial DHCP Parameters80
15 Configuring LAN and PC Port Settings83
- Figure 15-1: Web Interface - Network Settings - Port Mode83
- Table 15-1: Port Settings83
16 Configuring VLAN Settings85
- Figure 16-1: Web Interface - Network Settings - VLAN Settings85
  - Table 16-1: VLAN Settings85
  - Configuring Manual or Automatic VLAN Assignment86
    - Configuring Manual VLAN Assignment to the IP Phone86
    - Configuring Automatic VLAN Assignment to the IP Phone86
Voip Settings87
17 Configuring SIP Settings89
- Configuring General SIP Settings89
- Figure 17-1: Web Interface - Signaling Protocols- SIP General89
- Table 17-1: SIP General Parameters90
- Configuring Proxy and Registration93
- Configuring a Line102
- Figure 17-4: Web Interface - Line Settings102
- Figure 17-5: Line Settings102
- Configuring Shared Call Appearance103
- Figure 17-6: Shared Call Appearance103
- Configuring SIP Timers104
- Table 17-6: SIP Timers Parameters104
- Configuring SIP Qos106
18 Configuring Dialing109
- Configuring General Dialing Parameters109
- Figure 18-1: Web Interface Dialing109
- Table 18-1: Dialing Parameters109
- Configuring Auto Redial111
- Figure 18-2: Automatic Redial on Busy111
- Table 18-2: Automatic Redial on Busy Parameters111
- Configuring Dial Tones112
- Figure 18-3: Dialing Page - Tones112
- Figure 18-4: Web Interface - Services Page - Tones112
- Table 18-3: Dial Tones Parameters112
- Configuring DTMF114
- Figure 18-5: Web Interface - DTMF Transport Mode114
- Table 18-4: DTMF Transport Mode114
- Configuring Digit Maps and Dial Plans115
- Figure 18-6: Web Interface - Digit Map and Dial Plan115
- Table 18-5: Digit Map and Dial Plan Parameters115
- Configuring Headset LED to Stay on117
- Table 18-6: Headset LED Parameter117
- Configuring Default Audio Device118
- Figure 18-7: Web Interface - Default Audio Device118
- Table 18-7: Audio Device Parameter118
19 Configuring Ring Tones119
- Configuring Distinctive Ring Tones119
- Figure 19-1: Web Interface - Distinctive Ringing119
- Table 19-1: Distinctive Ringing Parameters119
- Configuring CPT Regional Settings120
- Figure 19-2: Web Interface - Tones - Regional Settings120
- Table 19-2: Regional Parameters120
- Uploading Ring Tones122
- Figure 19-3: Web Interface - Upload Ringing Tone122
- Table 19-3: Ring Tone Parameters123
20 Configuring Media Settings125
- Configuring Media Streaming125
- Table 20-1: Media Streaming Parameters125
- Configuring RTP Port Range and Payload Type126
- Figure 20-1: Web Interface - Media Streaming126
- Table 20-2: RTP Port Range and Payload Type Parameters126
- Configuring RTP Qos127
- Figure 20-2: Web Interface - Quality of Service127
- Table 20-3: RTP Qos Parameter127
- Configuring Codecs128
- Figure 20-3: Web Interface - Media Streaming - Codecs128
- Table 20-4: Codec Parameters128
- Figure 20-4: Web Interface - Media Streaming - Codecs129
21 Configuring Voice Settings131
- Configuring Gain Control131
- Configuring Jitter Buffer131
- Figure 21-1: Web Interface - Voice - Jitter Buffer131
- Table 21-1: Jitter Buffer Parameters131
- Configuring Silence Compression132
- Figure 21-2: Web Interface - Voice - Silence Compression132
- Table 21-2: Silence Compression Parameters132
- Configuring Noise Reduction133
- Figure 21-3: Web Interface - Voice - Noise Reduction133
- Table 21-3: Noise Reduction Parameters133
- Configuring Echo Cancellation134
22 Configuring Extension Lines135
- Using the Phone LCD135
- Using the Web Interface and Configuration File136
- Figure 22-1: Web Interface - Line Settings136
- Table 22-1: Line Parameters136
23 Configuring Supplementary Services139
- Figure 23-1: Web Interface - Services139
- Selecting the Application Server139
- Table 23-1: General Supplementary Services Parameters139
- Configuring Call Waiting140
- Figure 23-2: Web Interface - Services - Call Waiting140
- Table 23-2: Call Waiting Parameters140
- Configuring Call Forwarding141
- Figure 23-3: Web Interface - Services - Call Forward141
- Table 23-3: Call Forward Parameters141
- Allowing the Initiator to Drop out of a Conference143
- Configuring a Conference143
- Figure 23-4: Web Interface - Services - Conference143
- Table 23-4: Conference Parameters143
- Table 23-5: Allowing a Conference Initiator to Drop out When On-Hooking143
- Configuring Automatic Dialing144
- Figure 23-5: Web Interface - Dialing - Automatic Dialing144
- Table 23-6: Automatic Dialing Parameters144
- Configuring Automatic Answer145
- Configuring Do Not Disturb (Dnd)146
24 Configuring Volume Levels157
- Configuring Gain Control157
- Figure 24-1: Web Interface - Voice - Gain Control157
- Configuring Tone Volume159
- Configuring Ringer Volume160
- Configuring Speaker Volume161
- Configuring Handset Volume164
- Configuring Headset Volume166
Advanced Phone Settings169
25 Configuring the Phone Directory171
- Configuring the Corporate Directory171
- Modifying the Local Phone Directory175
- Figure 25-3: Web Interface - Directory - Add Contact175
26 Configuring Keys177
- Configuring Function Keys177
- Configuring Programmable Keys180
  - 430HD and 440HD Phones180
- Configuring Speed Dials183
- Configuring Softkeys186
- Configuring Navigation Control Button Positions190
27 Configuring Multicast Paging193
- Configuring Using the Web Interface193
  - Figure 27-1: Web Interface - Enable Paging193
  - Barge-In194
- Configuring Using the Configuration File195
- Figure 27-2: Web Interface - Enable Barge-In195
28 Configuring Feature Key Synchronization197
Security199
29 Implementing X.509 Authentication201
- Factory-Set Certificates and Audiocodes Trusted Root CA201
- User-Generated Certificates202
- External Trusted Root Cas203
- Figure 29-1: Certificate203
30 Loading a Certificate205
- Loading the Trusted Root CA Certificate to the Phone205
  - Loading Trusted Root CA Certificate Using Configuration File205
  - Figure 30-1: Web Interface - Root CA Certificate205
- Loading the Client Certificate to the Phone206
- Generating a Certificate Signing Request208
- Figure 30-3: Web Interface - Certificate Signing Request208
- Using Previously Loaded Certificates209
31 Configuring SIP TLS211
- Configuring TLS211
  - Configuring SIP TLS Using the Web Interface211
  - Figure 31-1: Web Interface - Signaling Protocols - SIP General212
32 Configuring 802.1X213
- Configuring 802.1X Using the Phone's LCD213
  - Configuring EAP-MD5 Mode214
  - Configuring EAP-TLS Mode214
- Configuring 802.1X Using Web and Configuration File214
33 Configuring SRTP217
- Figure 33-1: Web Interface - SRTP217
34 Configuring HTTP/S219
35 Logging into a Remote HTTP/S Server Using the Phone LCD221
36 Securing the Web Interface Using HTTP/S223
- Figure 36-1: Securing Web Interface Management with HTTP/S223
  - Provisioning224
  - Figure 36-2: Web Interface - Automatic Provisioning224
37 MAC-Based Authenticaton225
Maintenance227
38 Changing Administrator Login Credentials229
- Figure 38-1: Web Interface - Users - Administrator Account229
39 Restarting Phones231
- Restarting from the Phone's LCD231
- Restarting the Phone Using the Web Interface232
- Figure 39-1: Web Interface -Restart System232
- Figure 39-2: Confirmation Box232
40 Restoring Phone Defaults233
- Restoring Factory Defaults from the Phone's LCD233
- Restoring Factory Defaults Using the Web Interface234
- Figure 40-1: Web Interface -Restore Defaults234
- Figure 40-2: Submit Confirmation Box234
Status and Monitoring235
41 Determining Network Status237
- Determining LAN Status237
- Determining Port Status237
- Determining 802.1X Status237
- Figure 41-1: Web Interface - LAN Information237
- Figure 41-2: Web Interface - Port Mode Status237
- Figure 41-3: Web Interface - 802.1X Status237
42 Determining Voip Status239
- Determining Phone Status239
- Determining Line Status239
- Figure 42-1: Web Interface - Voip Status - Phone Status239
- Figure 42-2: Web Interface - Line Status239
- Determining Memory Status240
- Figure 42-3: Web Interface - Memory Status240
- Viewing Current Call Information241
- Figure 42-4: Web Interface - Memory Status - Linux Meminfo Command - Displayed Information241
- Figure 42-5: Web Interface -Line 1 Call Information241
43 Viewing Call History243
- Figure 43-1: Web Interface - Call History243
44 Accessing System Information245
- Accessing Phone Firmware Version245
- Viewing Phone Firmware Release Information246
45 Monitoring Quality of Experience249
- Configuring Remote Voice Quality Monitoring249
Diagnostics and Troubleshooting251
46 Diagnosing Phone Hardware253
- Figure 46-1: Diagnostic Tests Displayed in Phone LCD253
47 Recovering Firmware257
48 Configuring System Logging (Syslog)259
- Analyzing and Debugging Traffic Using Regular Syslog259
- Figure 48-1: Web Interface -System Logging259
- Analyzing and Debugging Traffic Using 'Lightweight Syslog260
49 Viewing Error Messages Displayed in Phone LCD261
50 Debugging Using Packet Recording Parameters263
- Figure 50-1: Web Interface - Recording263
51 Creating a Crash Dump File265
- Figure 51-1: Web Interface - Crash Dump265
52 Configuring Port Mirroring267
- Figure 52-1: Web Interface -Port Mirroring267
53 Enabling Tracing269
- Figure 53-1: Tracing System Key Behavior269
- Table 53-1: Tracing Parameters270
Appendices271
A Configuring Phones in Server-Specific Deployments273
- Broadsoft's Broadworks273
- Asterisk, Coral and Metaswitch285
  - Configuring BLF285
- Genesys SIP Server for Contact Centers286
B Configuring Automatic Call Distribution (ACD)299
- Figure B-1: Web Interface - ACD300
- Table B-1: ACD Parameters301
  - Softkey Display and Command Menu Options303
C Recovering Audiocodes' IP Phone305
- Identifying that the Phone Is in Recovery Mode305
- Verifying that the Phone Is in Recovery Mode305
- Recovering the Phone306
- Figure C-4: Recovering the Phone - Configure the PC NIC to Which the Phone Is Connected307
- Verifying that the Phone Is Downloading the Image File309
D Deploying Audiocodes IP Phones - Use Case313
- Preparing Configuration (Cfg) Files for the Enterprise Customer313
- Preparing the DHCP Server to Automatically Provision IP Phones317
- Making Sure Phones Are Correctly Provisioned317
E Supported SIP Rfcs and Headers319
- SIP Compliance Tables321
  - SIP Methods321
  - SIP Headers322
F Parameters Requiring Reload / Reboot325
G Specifications327
HRTCP-XR Parameters331
I Example SIP - PUBLISH Message333

AudioCodes 420HD - Figure B-1: Web Interface - ACD

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