Advanced Guide
>
Troubleshooting
> Problems Sending Faxes
F345
Problems Sending Faxes
Cannot Send a Fax
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons
Errors Often Occur When You Send a Fax
Cannot Send a Fax
Check 1: Is the power turned on?
You cannot send faxes if the power is turned off. Press the
ON
button to turn the power
on.
If you unplugged the power cord without turning off the power, reconnecting it turns on
the power automatically.
For MX410 series, any lamp on the Operation Panel is lit when the machine is turned
on.
For MX360 series, the
Power
lamp is lit when the machine is turned on.
If you unplugged the power cord after pressing the
ON
button to turn off the power,
reconnect it, then press the
ON
button to turn on the power.
For MX410 series, all lamps on the Operation Panel are off when the machine is
turned off.
For MX360 series, the
Power
lamp is off when the machine is turned off.
If the power was turned off due to power failure, etc., the power is automatically turned
on when the power failure is resolved.
Important
Confirm that all lamps on the Operation Panel (MX410 series) or the
Power
lamp
(MX360 series) are off before unplugging the power cord, then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's
memory are deleted.
For details on how to unplug the power cord, refer to Notice for Unplugging the Power
Cord
.
Note
For MX410 series, if the faxes stored in machine's memory are deleted by a power failure
or unplugging the power cord, the list of the faxes deleted from the machine's memory
For details, see Summary of Reports and Lists
.
Check 2: Is the document being sent from memory or the fax being received into
memory?
When the message for the transmission/reception is displayed on the LCD, a fax is being
sent from/received into machine's memory. Wait until the transmission/reception is complete.
Check 3: Is the telephone line connected to the External Device Jack?
Reconnect it to the Telephone Line Jack.
Refer to your setup manual.
Check 4: Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Preparing for Faxing
Check 5: Is Hook key setting set to Disable?
When you send a fax manually, dial the number with Enable selected for Hook key setting in
Security control under Fax settings, or dial the number using the telephone connected to the
machine.
Security control
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