Troubleshooting/Service 
3/07  UDC3500 Universal Digital Controller Product Manual  321 
Step  What to do  How to do it 
4 
Motor moves in both directions 
but the displayed Output value 
does not change or does not 
have a decimal point 
Slidewire input is malfunctioning. See the 
Position Proportional field calibration 
procedure in Section 
6.5 for the motor 
slidewire calibration procedure. Follow that 
procedure to Field Calibrate the instrument. If 
after a Field Calibration the problem is still not 
fixed, then go to Step 6. 
5 
Motor does not move in one or 
both directions 
Wiring Problem. Check the motor 
manufacturer’s wiring diagram and then refer 
to Section 
2 – Installation to rewire the 
controller. If wiring is correct, then go to Step 
7. 
6 
Determine if Motor Slidewire or 
Input 3 is at fault. 
Disconnect and tag the field wiring for the 
slidewire. Refer to Section 2 – Installation. 
Measure the voltage between the R (28) and 
the – (30) terminals. 
Voltage is +1.2Vdc ± 0.2Vdc: Bad motor 
slidewire. Refer to the motor manufacturer’s 
inst
ructions. 
Voltage not +1.2Vdc ± 0.2Vdc: Check the 
Jumper on the Input 3 Board (see 
Figure 
2-11). Jumper should be in W1 position. If not, 
then move it to W1 position and recalibrate the 
instrument per Section 
1 – Output Calibration. 
If the Jumper is in the W1 position, then 
replace the Input 3 board. Installation 
instructions supplied with the new board.