Lexmark MS821

Action Yes No
Step 3
Check if tray 1 is overfilled.
Is the tray overfilled?
Go to step 4. Go to step 5.
Step 4
Remove the excess paper from the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check tray 1 for crumpled, damaged, or deformed paper.
Are the sheets of paper on the tray still in good condition?
Go to step 7. Go to step 6.
Step 6
Replace the aected sheets.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the tray 1 pick roller for proper installation.
Note: Make sure that the pick roller is fully pressed to its feeder
shaft. A click will be heard indicating a proper engagement
between the latches and the shaft.
Is the pick roller properly installed?
Go to step 9. Go to step 8.
Step 8
Reinstall the pick roller.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Check the tray 1 pick roller and separator pad for excess wear,
damage, and contamination.
Is the pick roller and separator pad free of excess wear, damage,
and contamination?
Go to step 11. Go to step 10.
Step 10
Replace the aected pick roller or separator pad. See
“Pick roller
removal” on page 465.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Check the tray 1 tray insert for damage.
Is the tray insert free of damage?
Go to step 13. Go to step 12.
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Diagnostics and troubleshooting
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