Action Yes No
Step 12
Replace the tray insert.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Check the aligner for obstructions.
Is the aligner free of obstructions?
Go to step 15. Go to step 14.
Step 14
Remove the obstructions.
Does the problem remain?
Go to step 15. The problem is
solved.
Step 15
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Input).
Does the sensor status change while toggling the sensor?
Go to step 19. Go to step 16.
Step 16
a Remove the right cover. See “Right cover removal” on
page 420.
b Check the sensor cable J27 on the controller board for proper
connection.
Is the cable properly connected?
Go to step 18. Go to step 17.
Step 17
Reseat the cable.
Does the problem remain?
Go to step 18. The problem is
solved.
Step 18
Replace the sensor. See
“Sensor (input) removal” on page 440.
Does the problem remain?
Go to step 19. The problem is
solved.
Step 19
a Remove the left cover. See “Left cover removal” on page
409.
b Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests
c Select the motor (Pick (tray 1)), and then touch Start.
Does the motor run?
Go to step 22. Go to step 20.
4064
Diagnostics and troubleshooting
122
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