Action Yes No
Step 10
Reinstall, clean, or replace the pick roller. See
“Pick roller removal”
on page 503.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Remove the source tray insert, and then check if the following
components are functional and free of damage:
• Paper guides
• Lift plate
Note: Move the components or turn gears to check for proper
mechanisms.
Are the tray insert and its components functional and free of
damage?
Go to step 13. Go to step 12.
Step 12
Replace the tray insert.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Check the separator pad for improper installation, contamination,
wear, and damage.
Is the separator pad properly installed and free of contamination,
wear, and damage?
Go to step 15. Go to step 14.
Step 14
Reinstall, clean, or replace the separator pad. See
“Separator pad
removal” on page 464.
Does the problem remain?
Go to step 15. The problem is
solved.
Step 15
a Remove the left cover. See “Left cover removal” on page
409.
b Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests
c Select the motor (MPF pick/aligner), and then touch Start.
Does the motor run?
Go to step 18. Go to step 16.
Step 16
a Remove the right cover. See “Right cover removal” on
page 420.
b Reseat the motor cable J71 on the controller board.
Does the problem remain?
Go to step 17. The problem is
solved.
4064
Diagnostics and troubleshooting
127
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