Action Yes No
Step 4
Enter the Diagnostics menu, and then navigate to:
Input tray quick print >select source tray > Single
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b Find the sensor (Pick roller index (tray x)).
Note: For tray x, choose the tray number of the aected
source tray.
Does the sensor status change while toggling the sensor?
Go to step 9. Go to step 6.
Step 6
Check the sensor cable on the optional tray controller board for
proper connection.
Is the cable properly connected?
Go to step 8. Go to step 7.
Step 7
Reseat the cable.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Replace the sensor. See
“Sensor (250‑ and 550-sheet tray pick
roller index) removal” on page 508.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Remove the source tray insert, and then check if the following
components are functional and free of damage:
• Paper guides
• Lift plate
Note: Move the components or turn gears to check for proper
mechanisms.
Are the tray insert and its components functional and free of
damage?
Go to step 11. Go to step 10.
Step 10
Replace the tray insert.
Does the problem remain?
Go to step 11. The problem is
solved.
4064
Diagnostics and troubleshooting
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