Action Yes No
Step 11
Check if the source tray paper feeder and its actuators are
functional, properly installed, and free of damage.
Are the paper feeder and its components functional, properly
installed, and free of damage?
Go to step 13. Go to step 12.
Step 12
Reinstall or replace the paper feeder. See
“250‑ and 550-sheet
tray paper feeder removal” on page 504.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Make sure that the interface cable of the aected tray is properly
installed.
Does the problem remain?
Go to step 14. The problem is
solved.
Step 14
Check the interface cable and its connector pins for damage.
Is the interface cable free of damage?
Go to step 16. Go to step 15.
Step 15
Replace the optional tray interface cable. See
“250‑ and 550-
sheet tray interface cable removal” on page 510.
Does the problem remain?
Go to step 16. The problem is
solved.
Step 16
Check the source tray controller board and its connector pins for
damage.
Are the tray controller board and its connectors free of damage?
Contact the next
level of support.
Go to step 17.
Step 17
Replace the source tray controller board. See
“250‑ and 550-
sheet tray controller board removal” on page 506.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4064
Diagnostics and troubleshooting
344
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