Action Yes No
Step 6
Print the following:
• Error Log
• Menu Settings Page
• Network Settings Page
Does the problem remain while printing these pages?
Go to step 31. Go to step 7.
Step 7
Note: Before performing this step, write down the following
information about the
file
being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
a Reattach the communications cable.
b Reset the printer.
c Perform a print job.
Does the problem remain?
Go to step 8. Go to step 10.
Step 8
a Reset the printer.
b Perform a dierent print job.
Does the problem remain?
Go to step 9. Go to step 10.
Step 9
a Upgrade the firmware.
Note: Contact your next level of support for the correct
firmware level to use.
b Reset the printer.
c Perform a print job.
Does the problem remain?
Go to step 31. Go to step 10.
Step 10
Verify if the printer is an MFP.
Is the printer an MFP?
Go to step 11. Go to step 13.
Step 11
Perform a copy job.
Does the problem remain?
Go to step 31. Go to step 12.
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Diagnostics and troubleshooting
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