Action Yes No
Step 12
Scan a document to the computer.
Does the problem remain?
Go to step 31. Go to step 13.
Step 13
Verify if an optional memory is installed.
Is there an optional memory installed?
Go to step 14. Go to step 16.
Step 14
a Reinstall the memory.
b Perform a print job.
Does the problem remain?
Go to step 15. Go to step 16.
Step 15
a Install a Lexmark‑recommended memory option.
b Perform a print job.
Does the problem remain?
Go to step 31. The problem is
solved.
Step 16
Verify if a modem is installed.
Is a modem installed?
Go to step 17. Go to step 21.
Step 17
a Reinstall the modem.
b Reset the printer.
Does the problem remain?
Go to step 18. Go to step 20.
Step 18
a Upgrade the firmware if it was not upgraded in a previous step.
Note: Contact your next level of support for the correct
firmware level to use.
b Reset the printer.
c Perform a print job.
Does the problem remain?
Go to step 19. The problem is
solved.
Step 19
a Replace the modem.
b Reset the printer.
Does the problem remain?
Go to step 31. The problem is
solved.
4064
Diagnostics and troubleshooting
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