Lexmark MS821 Service Manual

415–418 paper jams..................................................................................................................................................204
415–418 paper jam messages...........................................................................................................................204
Mailbox diverter drive jam service check...................................................................................................... 206
Mailbox transport drive jam service check ................................................................................................... 208
Sensor (mailbox pass‑through 1) static jam service check ....................................................................... 209
Sensor (mailbox pass‑through 1) late‑arriving or late‑leaving jam service check..................................211
Sensor (mailbox pass‑through 2) static jam service check ........................................................................214
Sensor (mailbox pass‑through 2) late‑arriving or late‑leaving jam service check ...............................215
420 paper jams...........................................................................................................................................................219
420 paper jam messages....................................................................................................................................219
Sensor (staple finisher pass‑through) static jam service check .............................................................. 220
Sensor (staple finisher pass‑through) early‑ or late‑arriving jam service check..................................222
Sensor (staple finisher pass‑through) late leaving jam service check ...................................................226
Sensor (HPU leading edge) jam service check ............................................................................................229
SHPF transport drive jam service check ........................................................................................................230
421–429 paper jams.................................................................................................................................................232
421–429 paper jam messages..........................................................................................................................232
Left tamper jam service check..........................................................................................................................237
Right tamper jam service check .......................................................................................................................239
Staple finisher paddle jam service check ......................................................................................................242
Staple finisher diverter jam service check.....................................................................................................244
Staple jam service check....................................................................................................................................246
Sensor (staple throat paper present) jam service check ...........................................................................248
SHPF left tamper jam service check .............................................................................................................. 250
SHPF right tamper jam service check.............................................................................................................253
SHPF ejector jam service check.......................................................................................................................256
SHPF paddle jam service check.......................................................................................................................257
SHPF diverter jam service check .....................................................................................................................258
SHPF staple jam service check ....................................................................................................................... 260
SHPF staple throat jam service check............................................................................................................263
430–434 paper jams ................................................................................................................................................264
430–434 paper jam messages.........................................................................................................................264
SHPF stapler head prime failure service check ...........................................................................................266
SHPF elevator top jam service check.............................................................................................................268
SHPF left staple jam service check .................................................................................................................270
SHPF left staple throat jam service check .....................................................................................................272
435–438 paper jams ................................................................................................................................................273
435–438 paper jam messages.........................................................................................................................273
Staple finisher stack jam service check..........................................................................................................274
Staple finisher timeout error service check...................................................................................................276
SHPF stack jam service check..........................................................................................................................278
SHPF timeout error service check .................................................................................................................. 280
44y paper jams...........................................................................................................................................................282
440–444 paper jam messages.........................................................................................................................282
Sensor (HPU leading edge) hole punch jam service check......................................................................283
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Table of contents
6

Lexmark MS821 Specifications

General

USB connector	USB Type-A / USB Type-B
Direct printing	Yes
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Parallel, Serial (RS-232), Wireless LAN
USB 2.0 ports quantity	2
Color	No
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	4.5 s
Print speed (black, normal quality, A4/US Letter)	52 ppm
Display	LCD
Certification	ICES-003 Class B, BSMI Class B, VCCI Class B, US FDA, UL 60950-1, FCC Class B, cUL CAN/CSA-C22.2 60950-1, NOM, CB EN/IEC 60950-1, CB EN/IEC 60825-1, CE DoC (EN 62301 Class B, EN 62311, CE EN/IEC 60950-1, CE EN/IEC 60825-1, EN 61000-3, EN 55022 Class B, EuP, EN 55024, UL), EFTA (CE), KCC, CCC, CECP, CEL, C-tick DoC, UL-AR, KC mark, UL GS mark, EC 1275, MET-I, ISO 532B, ECMA-370, TED, GOST-R, SII, TER
Product color	Black, White
Display diagonal	2.4 \
Market positioning	Enterprise
Power consumption (ready)	39 W
Power consumption (printing)	670 W
Energy Star Typical Electricity Consumption (TEC)	2.1 kWh/week
Country of origin	China
Maximum duty cycle	250000 pages per month
Recommended duty cycle	3000 - 50000 pages per month
Number of print cartridges	1
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PPDS, PostScript 3, XPS
Internal memory	512 MB
Processor frequency	1000 MHz
Maximum internal memory	4608 MB
Sound pressure level (printing)	57 dB
Sound pressure level (duplex printing)	56 dB
Mac operating systems supported	Mac OS X 10.1 Puma, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Linux operating systems supported	Fedora 23, Fedora 24, Fedora 25, Fedora 26, Fedora 27, RedHat EL Linux 7.0, Ubuntu 16.04, Ubuntu 16.10, Ubuntu 17.10, openSUSE 13.2, openSUSE 42.3
Server operating systems supported	SUSE Linux Enterprise Server 10, SUSE Linux Enterprise Server 11, SUSE Linux Enterprise Server 12
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 10 x64, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 7 x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Paper input type	Paper tray
Total input capacity	550 sheets
Maximum input capacity	4400 sheets
Multi-Purpose tray input capacity	100 sheets
Envelopes sizes	7 3/4, 9, 10, B5, C5, DL
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Paper tray media weight	60 - 176 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Universal
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Envelopes, Labels, Plain paper, Transparencies
Maximum ISO A-series paper size	A4
Sustainability certificates	Blue Angel, ENERGY STAR
Operating altitude	0 - 2896 m
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Package depth	650 mm
Package width	550 mm
Package height	565 mm
Package weight	29900 g
Cabling technology	10/100/1000Base-T(X)
Security algorithms	802.1x RADIUS, IPSEC, LEAP, MD5, MSCHAPv2, PEAP, SNMPv3, TTLS, HTTPS, SNMP, SNMPv3, SSL/TLS, TTLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Cables included	AC

Weight and Dimensions

Depth	510 mm
Width	428 mm
Height	445 mm
Weight	25400 g