1.3. Installation of dot2 onPC
For running the dot2 onPC software, it is necessary to copy and install the program files on your PC.
The installation is possible in every root directory or in the standard directory "C:\ProgramData\MA Lighting
Technologies\dot2".
To make sure that there are no troubles with the installation, deactivate your safety software.
1. Download the installation file from www.ma-dot2.com .
2. Start the file with a double click.
The installation program opens. You get detailed hints and information regarding the installation.
Watch out for the suggested directory and change it if you want to.
The installation directory is not changeable in the dot2 onPC.
After confirmation, the program files will be copied into the selected directory.
1.4. Error Handling
If the dot2 is not working like in the description of the following manual, there are the following opportunities.
Error message: You can not go forward to the next step of the description and you get an error message:
Refer to, Error Messages and repeat the procedure.
If the problem is still there contact the technical support.
System is not working: If you can not go forward to the next step of the description and you do not get an error
message:
Contact the technical support and describe the last steps you did.
Technical Service and Support
MA Lighting and its extensive distributor network offer an unparalleled technical service.
Call on our expertise for help with any problem, no matter if it is regarding operation, software features, software
installations or trouble shooting.
Please send an e-mail (in English or German) to support@ma-dot2.com with your contact details and subject
information.
This e-mail service is monitored during MA Lighting's regular business hours in Germany from 8.30 a.m. until 5 p.m.,
Monday through Friday.
For emergency services please contact your local MA distributor or the MA Lighting Service Hotline.
Call: +49.5251.688865-99. Please note, this 24/7 hotline is strictly for emergency cases – for people being in
trouble out in the field.
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