R&S
®
ZVA / R&S
®
ZVB / R&S
®
ZVT Annexes
Error Messages, Troubleshooting
Operating Manual 1145.1084.12 – 30 1170
1) The following bits in the STATus:QUEStionable:INTegrity:HARDware register are set when the error
occurs.
2) See ALC Config for details.
Performance Problems
This section applies to instruments which are not equipped with option R&S ZVAB-B18, "Removable
Hard Disk".
On older network analyzers, the virtual memory paging file is disabled. This means that the operating
system cannot use the hard disk to extend its RAM. For very complex setups with many traces and large
numbers of sweep points the limited RAM size may cause software crashes.
To enable the paging file, press the Windows key to access the desktop of your analyzer. Press Start >
Control Panel > System > Advanced > Performance: Settings > Advanced > Virtual Memory: Change. In
the Virtual Memory dialog, select System managed size > Set and close all dialogs using the OK buttons.
Restart the analyzer to enable the new virtual memory settings.
Obtaining Technical Support
Our customer support centers are there to assist you in solving any problems that you may encounter with
your network analyzer. We will find solutions more quickly and efficiently if you provide us with the
information listed below. Simply open the relevant dialogs in the Info menu, press Print to File, and send
us the file.
Setup Info: The instrument setup information (Info – Setup Info) contains your instrument
settings. You can also send us the NWA setup file (*.zvx) that you generate after the fault occurs
(File – Save...).
Option Info: The option info (Info – Option Info) informs us about the status of all software and
hardware options of your analyzer.
Hardware Info: The hardware info (Info – Hardware Info) shows us the installed options and
hardware assemblies.
Error Log: The error log (Info – Error Log) contains a chronological record of errors.
Save System Report: The system report command (Info – Save System Report) starts a selftest,
collects the setup, option, and hardware information and the error log and writes everything to a
*.zip file. The *.zip file also contains the current eeprom data and a screenshot of the NWA
display. It is written to the report directory C:\Program Files\Rohde&Schwarz\Network
Analyzer\Report. The file name contains the current date and time, e.g.
report_16112010_1120.zip.
Save System Report provides the most comprehensive information, comprising all other Info files.
If possible, list the operating sequence (after the last preset of the instrument) that caused the
fault.
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