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Error Message 1020 (Calendar Error)
When there is an error with the product, the error message appears on the screen.
Check the cause and countermeasure, and then take appropriate action.
To clear the error:
Change the calendar (option) settings, press the button (OFFLINE) or button, or power
off the product.
Cause and Countermeasure
Cause
The date and time of the calendar (option) are incorrect.
Countermeasure
Power the product off and then on again, and check the print data.
Powering On/Off the Product
If that does not resolve the problem, check whether the RTC kit is attached properly, or if the RTC
PCB needs to be replaced. Contact your SATO technical support center.
Contact Information for When You Are in Trouble
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