Operations When Errors Occur
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Icon Description
Clean the print head or platen roller.
Replace the print head.
Replace the platen roller.
Replace the cutter unit.
Operations When Errors Occur
When a product error occurs, an icon and message (the error and solution) for the error appear on the
display. When an error occurs, you can perform the following operations:
• Change to Offline mode.
• Cancel the error.
• Feed the media.
• Change to Settings mode.
• Change to guidance video.
• Change to the SOS error screen on which the QR code and phone number are displayed if the
SOS (SATO Online Services) is enabled.
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