Chapter 68 Diagnostics and Remote Assistance
ZyWALL Series CLI Reference Guide
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Note: Remote Assistance is not available in firmware version 4.50 or later.
68.5 Remote Assistance Commands
The following table lists the commands that you can use to configure Remote Assistance on the Zyxel
Device. Use the
configure terminal command to enter the configuration mode to be able to use
these commands.
Table 334 remote-assistance Commands
COMMAND DESCRIPTION
(no) remote-assistance
activate
Enables an external person, such as customer support to access the Zyxel
Device from a network outside the Zyxel Device local network for
troubleshooting.
The no command disables remote assistance.
remote-assistance
[https|ssh] port port
Sets the service port number for external access. It should be the same port
number as the one configured on the Zyxel Device.
remote-assistance
[address1|address2] ipv4
Sets the public IPv4 addresses of external users that are allowed to access the
Zyxel Device remotely.
remote-assistance remove
{address1|address2}
Removes the public IPv4 addresses of external users that are allowed to
access the Zyxel Device remotely.
remote-assistance
settings [random|manual]
random allows access to the Zyxel Device remotely by using a randomly
generated user name and password pair.
manual allows access to the Zyxel Device remotely by using a previously
configured specific user account.
remote-assistance user-
object user
Specifies a previously created user/group object that can have external
access to the Zyxel Device for troubleshooting.
remote-assistance
generate user-password
Randomly generates a user name and password pair for remote access to
the Zyxel Device.
remote-assistance
schedule DATE TIME date
time
Specifies a date (yyyy-mm-dd) and time (hh-mm) that external access is
allowed.
show remote-assistance
Displays configured remote assistance settings including randomly generated
user name / password, addresses, access ports and schedule.
show remote-assistance
generate
Displays randomly generated user name / password for remote assistance.
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