AudioCodes 420HD - Page 8

400HD Series IP Phones
Administrator's Manual 8 Document #: LTRT-11950
42 Determining VoIP Status ................................................................................ 239
42.1 Determining Phone Status ................................................................................... 239
42.2 Determining Line Status ....................................................................................... 239
42.3 Determining Memory Status ................................................................................. 240
42.4 Viewing Current Call Information ......................................................................... 241
43 Viewing Call History ........................................................................................ 243
44 Accessing System Information ...................................................................... 245
44.1 Accessing Phone Firmware Version .................................................................... 245
44.1.1 Accessing Firmware Version using the Web Interface ..........................................245
44.1.2 Accessing Firmware Version from the Phone's LCD .............................................245
44.2 Viewing Phone Firmware Release Information .................................................... 246
44.2.1 Viewing Firmware Release Information in the Web Interface ...............................246
44.2.2 Viewing Firmware Release Information in the Phone's LCD .................................247
45 Monitoring Quality of Experience .................................................................. 249
45.1 Configuring Remote Voice Quality Monitoring ..................................................... 249
45.1.1 Configuring RTCP Extended Report .....................................................................249
45.1.2 Configuring Voice Quality Monitoring ....................................................................250
Diagnostics and Troubleshooting ........................................................................251
46 Diagnosing Phone Hardware ......................................................................... 253
46.1 Testing Keypad and Hook .................................................................................... 254
46.2 Testing Handset ................................................................................................... 255
46.3 Testing the Headset ............................................................................................. 255
46.4 Testing Hands Free .............................................................................................. 255
47 Recovering Firmware ...................................................................................... 257
48 Configuring System Logging (Syslog) .......................................................... 259
48.1.1 Analyzing and Debugging Traffic using Regular Syslog .......................................259
48.1.2 Analyzing and Debugging Traffic using 'Lightweight Syslog' ................................260
49 Viewing Error Messages Displayed in Phone LCD ....................................... 261
50 Debugging using Packet Recording Parameters ......................................... 263
51 Creating a Crash Dump File ........................................................................... 265
52 Configuring Port Mirroring ............................................................................. 267
53 Enabling Tracing ............................................................................................. 269
Appendices ............................................................................................................271
A Configuring Phones in Server-Specific Deployments ................................. 273
A.1 BroadSoft's BroadWorks ...................................................................................... 273
A.1.1 Configuring BLF .....................................................................................................274
A.1.2 Configuring Call Forwarding ..................................................................................275
A.1.3 Configuring DnD ....................................................................................................277
A.1.4 Configuring FKS ....................................................................................................278
A.1.5 Configuring Shared Call Appearance ....................................................................279