AudioCodes 420HD - Introducing the 420 HD IP Phone; About AudioCodes Series of High Definition IP Phones; Cutting Edge Voice Quality & HD VoIP

Administrator's Manual Contents
Version 2.2.8 9 400HD Series IP Phones
A.1.6 Loading the Corporate Directory to the Phone ......................................................282
A.1.7 Adding a Contact to the Corporate Directory ........................................................283
A.1.8 Deleting a Contact from the Corporate Directory ..................................................283
A.1.9 Disabling Handset Mode........................................................................................283
A.1.10 Displaying a Message in Agents' LCDs .................................................................284
A.2 Asterisk, Coral and Metaswitch ............................................................................ 285
A.2.1 Configuring BLF .....................................................................................................285
A.3 Genesys SIP Server for Contact Centers ............................................................ 286
A.3.1 Using DHCP to Auto Provision Phones .................................................................286
A.3.2 Verifying Firmware Version ...................................................................................286
A.3.3 Accessing a Phone's Web Interface ......................................................................286
A.3.4 Configuring Dual Registration to Ensure SIP Business Continuity for Agents ......287
A.3.5 Disabling the Web Interface ..................................................................................291
A.3.6 Forcing a Reboot on Provisioning .........................................................................291
A.3.7 Provisioning using TFTP / FTP / HTTP / HTTPS in DHCP Options 66/67 ............291
A.3.8 Enabling Agents to Sign in with Phone Numbers ..................................................292
A.3.9 Locking Agents Phones Alphabetical Keys ...........................................................292
A.3.10 Playing a Beep on an Incoming Call ......................................................................293
A.3.11 Enabling Proactive Mute ........................................................................................293
A.3.12 Configuring Automatic Answer ..............................................................................294
A.3.13 Regulating the 'Logged out' Message ...................................................................294
A.3.14 3PCC (Third Party Call Control) ............................................................................295
A.3.15 Disabling Handset Mode........................................................................................295
A.3.16 Displaying a Message in Agents' LCDs .................................................................296
A.3.17 Configuring a Redundant (Backup) Genesys Server ............................................296
B Configuring Automatic Call Distribution (ACD) ............................................ 299
B.1 Softkey Display and Command Menu Options .................................................... 303
C Recovering AudioCodes' IP Phone ............................................................... 305
C.1 Identifying that the Phone is in Recovery Mode ................................................... 305
C.2 Verifying that the Phone is in Recovery Mode ..................................................... 305
C.3 Recovering the Phone .......................................................................................... 306
C.4 Verifying that the Phone is Downloading the Image File ...................................... 309
C.4.1 Verifying Using Wireshark .....................................................................................309
C.4.2 Verifying Using tftpd64 ...........................................................................................310
C.4.3 Verifying Using the Phone LCD .............................................................................311
D Deploying AudioCodes IP Phones - Use Case ............................................. 313
D.1 Preparing Configuration (cfg) Files for the Enterprise Customer ......................... 313
D.1.1 Saving the Phone's Default Configuration to File ..................................................313
D.1.2 Preparing a global.cfg Configuration File ..............................................................314
D.1.3 Generating MAC-specific <private>.cfg Configuration Files ..................................314
D.2 Preparing the DHCP Server to Automatically Provision IP Phones ..................... 317
D.3 Making Sure Phones are Correctly Provisioned .................................................. 317
E Supported SIP RFCs and Headers ................................................................. 319
E.1 SIP Compliance Tables ........................................................................................ 321
E.1.1 SIP Methods ..........................................................................................................321
E.1.2 SIP Headers ..........................................................................................................322