48 Upgrade and Maintenance Manual RX2530 M4
Basic hardware procedures
4.1.2 Determining the error class
The Local Service Concept (LSC) allows you to identify defective server
components. Failure events are assigned to one of two error classes:
– Global Error (for non CSS components) events that need to be resolved by
maintenance personnel
– Customer Self Service (for CSS components) error events that may be
resolved by operating personnel
The Global Error indicator and the CSS indicator can be found on the front side
and the rear side of the server.
I In same cases the indicator on the rear is designed as a combined
indicator (Global Error, ID and CSS indicator).
I The indicators also light up in standby mode and after a server restart
due to a power failure.
Ê Check the Global Error indicator and the CSS indicator.
4.1.3 Locating the defective component
After determining the error class by the CSS indicator or the Global Error
indicator (see section "Determining the error class" on page 48), indicators on
the components and onboard indicators on the system board allow you to
identify the defective component.
I For more information, see the "ServerView Suite Local Service Concept
(LSC)" manual.
Possibilities to get more information about the defective component
● Checking the ServerView System Monitor, available on Windows or Linux
based servers with ServerView agents installed.
I For more information, see the "ServerView System Monitor" user
guide.
● Checking the System Event Log (SEL), see section "Viewing the SEL" on
page 95.
● Checking the indicators on the components, see section "Connectors and
indicators" on page 415.
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