GE MAC 5 A4

Troubleshooting
Error Message Error Condition How to troubleshoot:
Printer error. Restart system.
Contact Service.
Unknown error or hardware
failure in printer
Restart the system to check
if the error is resolved. If the
error persists, contact your GE
Healthcare Service Support
representative.
Incompatible firmware. Incompatible printer firmware Contact your GE Healthcare
Service Support representative
to upgrade the printer
firmware.
Acquisition error. Fix and retry
printing.
Printing stopped due to
acquisition error
Rectify the error with the
acquisition module and retry
printing.
Printer error. Retry. If issue
persists, restart system.
Unknown error in printer Retry printing. If the error
persists, restart the system.
Printer is recovering. Please
wait ...
Printer recovery error Wait for the printer to recover.
If the error persists, restart the
system.
Cannot perform action while
printing
You have tried to perform
below actions while printing a
patient report:
• Start a test for a new
patient
• Delete the patient report
• Change speed, gain, or filter
• Access User Menu
• Access Orders, Files, or
Queue lists
• Power off, lock, log out,
standby or privacy mode
Perform only allowed actions.
Report Transmission Errors
Table 97: Errors Encountered During Patient Report Transmission
Error Message Error Condition How to troubleshoot:
Transmission queue is full. Additional
reports cannot be added to the
queue.
The transmission
queue has reached
its maximum limit
of 1,000 reports.
Wait for the reports in the queue to
transmit and try again.
280  MAC
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5 A4/MAC
™
5 A5/MAC
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5 Lite 5864335-001-1