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P
ART NUMBER FN091065, REVISION 2 VS5 N AND VS6 N SERVICE MANUAL
3-128 Section 3-4 - Preparing for Installation
PRELIMINARY
Troubleshoot Connectivity with the Vivid HL7 Gateway
If Connectivity with the Vivid HL7 Gateway failed, the following are typical causes:
1.) Path provided in Export to HL7 export path was incorrect.
2.) Mitra support personnel did not create the user account for the Vivid S5 N or Vivid S6 N.
3.) The POLL_DIR directory on the Vivid HL7 Gateway was not shared or the permissions are
incorrect. Verify with Mitra support personnel.
4.) Domain or other network issue.
5.) If Report files (ReportXXX.chm) are not exported to the Vivid HL7 Gateway, then the reports may
not have been stored when they were created on the Vivid S5 N or Vivid S6 N.
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