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Honeywell MAXPRO NVR Series User Manual

Honeywell MAXPRO NVR Series
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Document 800-16419V5- Rev - D 6/2018
MAXPRO
®
NVR 5.0
Installation and Configuration Guide

Table of Contents

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Honeywell MAXPRO NVR Series Specifications

General IconGeneral
CategoryDVR
ModelMAXPRO NVR Series
Network InterfaceGigabit Ethernet
Operating SystemEmbedded Linux
Video OutputsHDMI, VGA
Power Supply100-240 VAC, 50/60 Hz
Operating Humidity10% to 90% (non-condensing)
Video CompressionH.265, H.264
Recording ResolutionUp to 4K
Remote AccessYes (via web browser or mobile app)
Hard Drive SupportSATA HDD
RAID SupportRAID 0, 1, 5, 10
Audio Input/OutputYes
Alarm Input/OutputYes
Operating Temperature0°C to +40°C (32°F to +104°F)

Summary

Precautions

Cautions and Warnings

General warnings and safety instructions for installation and servicing.

Important Safeguards

Detailed safety instructions covering reading instructions, cleaning, attachments, ventilation, power, lightning, and servicing.

Warranty and Service

Information on product warranty, repair/replacement policy, and contacting technical support.

List of Symbols

Explains various symbols that may appear on the NVR, such as WEEE, UL, and FCC compliance.

About This Guide

Overview

Introduces the guide's purpose: procedures for installing, configuring, and using the MAXPRO NVR system.

Intended Audience

Specifies the target audience for this document as field and commissioning engineers.

Scope

Outlines the guide's coverage of installation and configuration for various MAXPRO NVR solutions.

Overview Of Contents

Describes the detailed structure and contents of each chapter within the guide.

Related Documents

Lists documents that serve as prerequisites for understanding MAXPRO NVR.

Typographical Conventions

Explains the typographical conventions used throughout the guide for clarity.

Introduction to MAXPRO NVR

Overview

Introduces the MAXPRO NVR line, its solutions, channel support, and key features.

MAXPRO NVR Features

Highlights key features differentiating MAXPRO NVR from other IP video surveillance systems.

New features in NVR 5.0

Lists new services and features introduced in the NVR 5.0 release.

Support for 128 Channel

Explains the support for up to 128 channels in NVR Software and PE RAID System, including licensing.

Privacy Protection Settings (GDPR Favored)

Details Anonymization support to comply with EU GDPR standards, including masking techniques.

Four Eye Authentication Support

Describes a privacy protection feature requiring two people to authenticate for playback operations.

Password Complexity and Expiry Enhancements

Outlines improvements to password security, including complexity requirements and expiry.

UI Improvements

Mentions rearrangement of features in the Systems tab for better user experience and accessibility.

System and Performance Improvements

Lists improvements in metadata handling, recording file system, and backward compatibility.

Easy Configuration

Highlights a quick 3-click wizard for system setup, auto-configuration, and camera discovery.

On Demand live Streaming (VOD)

Explains the feature to configure and store recordings at camera level, synchronized back to NVR viewer.

Mobile Apps

Supports mobile monitoring clients on iOS and Android for viewing live video, playback, and managing alarms.

COMMISSIONING MAXPRO NVR

Overview of Commissioning Procedure

Explains commissioning as the process of setting up NVR hardware, installing software, and configuring the system.

Steps in the Commissioning Procedure

Outlines the phases of commissioning: system setup, software installation, configuration, and verification.

Setting up the MAXPRO NVR

Covers determining system requirements, choosing architecture, connecting monitors, and keyboards.

Installing the Software in the Server and Client Computers

Details the software installation process for server and client computers.

Configuring the MAXPRO NVR

Describes configuring Honeywell cameras via wizard, system settings, disk management, schedules, and user administration.

Verifying the Configuration

Explains checking surveillance operations like live video, pan/tilt/zoom, and recording to verify configuration.

SETTING UP THE MAXPRO NVR

Chapter Overview

Introduces the chapter's focus on settings for setting up the MAXPRO NVR system.

Setting up the MAXPRO NVR Turnkey Box Solutions

Guides on setting up the MAXPRO NVR unit and client computers as the first phase of commissioning.

Typical MAXPRO NVR System Diagram

Illustrates the MAXPRO NVR SE system diagram as a typical example.

Typical MAXPRO NVR Hybrid System Diagram

Depicts the MAXPRO NVR Hybrid system diagram as a typical example.

Connecting the Monitors

Instructions on connecting local monitors to the MAXPRO NVR unit.

Powering on the MAXPRO NVR Unit

Provides steps to power on the MAXPRO NVR unit and the initial login process.

Changing the MAXPRO NVR IP Address and Machine Name

Explains how to change the pre-configured IP addresses and machine name of the NVR unit.

Changing the IP address

Step-by-step instructions to change the IP address of the network adapter.

Changing the computer name

Instructions on how to change the computer name and update it using the utility.

Configuring the Monitor Display Properties

Details recommended display settings and how to configure them via context menu or control panel.

Setting up the MAXPRO NVR Software-Only Solution

Guides on setting up the MAXPRO NVR server and client computers.

MAXPRO NVR Hybrid Connections

Describes rear panel connectors for Hybrid XE, SE, and PE models.

Connecting a Video Source

Explains how to connect various video sources like DVD players, VHS players, and CCTV cameras using BNC connectors.

Connecting the Joystick Controller

Instructions on connecting Honeywell UltraKey joystick controllers to MAXPRO NVR via Ethernet.

Installing the NVR Software

Overview

Introduces the chapter on procedures for installing MAXPRO NVR software.

Before you Begin

Advises to meet hardware and software specifications before installation.

MAXPRO NVR Software - Operating System Prerequisites

Lists the required operating systems for MAXPRO NVR Server and Client workstations.

Before you Begin - Recommended Partition Arrangement for NVR Server

Recommends creating a separate partition for Metadata storage on a non-OS hard drive.

Before you Begin - Windows Updates

Explains how Windows updates affect installation and the need for rebooting if pending.

Before you Begin - Disable Defragmentation

Recommends disabling defragmentation before installation and provides steps to do so via GUI and Registry.

Before you Begin - Disable Volume Shadow Copy, Windows Backup Services

Advises to turn off system protection for all drives to prevent potential issues during installation.

Before you Begin - Changing the default Windows Administrator Account Created By NVR

Recommends creating a new administrator account and disabling the default one for installation.

MAXPRO NVR Software Installation

Guides on completing the MAXPRO NVR software installation by following specific sections.

How to Install MAXPRO NVR

Step-by-step instructions for installing MAXPRO NVR, including setup validation.

Full Installation

Provides instructions to perform a full installation, including selecting the installation type.

Installing Web Client

Details the installation of the Web Client component and the MaxproWEBConfigurator utility.

Client Installation

Explains the option to install MAXPRO NVR Client on client workstations.

Logging on and Getting Started

Logging on Using Profiles

Explains how MAXPRO NVR server addresses are saved in profiles and how to select or set a default profile.

Logging on to MAXPRO NVR

Provides instructions for logging on to MAXPRO NVR, including default credentials and recommendations.

Tips for Logging on

Offers tips for logging on, including language selection, Windows authentication, and profile settings.

Changing the Default Password

Guides on changing the default password and creating a new one before logging in.

Configuring MAXPRO NVR Windows/ Desktop Client

Covers managing profiles, saving server addresses, setting default profiles, and editing ports.

Managing Profiles

Instructions on how to save server addresses in profiles, modify, and delete them.

Port Forwarding

Explains the feature used for Internet clients to connect to a particular NVR in a private LAN by defining rules in the router.

Getting to Know the MAXPRO NVR User Interface

Introduces the user interface, its components like tabs, tree-structures, status bar, and icons.

Viewer Tab

Describes the Viewer tab and its components, including devices, alarms, snapshots, and layouts.

Configurator Tab

Explains the Configurator tab's role in system setup, camera configuration, and device management.

Search Tab

Details how to search for recorded video and events using the Search tab.

Report Tab

Describes the Report tab for generating Event History and Operator Log reports.

Setting Preferences

Covers general settings, OSD settings, frame rates, and video rendering options.

Licensing Information

Guides on viewing software version and license information through the User menu.

Logging off

Instructions on how to log off from MAXPRO NVR using the User menu.

Closing the MAXPRO®NVR User Interface

Steps to close the MAXPRO NVR user interface via the User menu.

Configuring MAXPRO NVR

Overview

Introduces the chapter on configuring MAXPRO NVR, covering system setup, IP address, devices, users, and roles.

Configuring the Honeywell cameras with MAXPRO NVR Wizard

Guides on configuring Honeywell cameras using the MAXPRO NVR Wizard, a three-step procedure.

Firewall Settings

Discusses firewall settings, noting they are pre-configured for boxed solutions and automatically configured for software-only solutions.

Configuring the System Settings

Covers system-level settings, event recording, email, archival, edge sync, site info, and holiday/exception settings.

Configuring the Disk Management Settings

Helps configure disk settings for saving recorded video, automatically adding available drives.

Configuring the Cameras

Explains that cameras are video input sources and can be added as IP or Analog cameras.

Adding IP Cameras / Encoders

Guides on automatically discovering and adding Honeywell IP cameras and encoders, or manually adding supported cameras.

Configuring the Cameras

Describes default settings and configuration options for cameras.

Adding Additional Streams for a Camera

Guides on adding multiple streams for a single camera, depending on camera model.

Discovering and Adding Third Party ONVIF and AXIS Cameras

Explains discovering and adding third-party ONVIF and AXIS cameras, noting model name display and "ONVIF DEVICE" type.

Adding FLIR Camera

Instructions to manually add FLIR cameras, including specifying IP address, port, and model.

Adding RTSP Cameras/Encoders

Explains configuring RTSP cameras/encoders by specifying the RTSP URL and settings.

Configuring the Input and Output for an IP Camera

Guides on configuring IP camera inputs and outputs, connecting them to devices like motion detectors or door openers.

Configuring 360/180 Cameras

Details configuring Panomorph settings for Immervision-compatible cameras to enable 360-degree FOV.

Managing Analog Cameras

Guides on manually connecting analog cameras and adding/deleting them in the Camera page.

Server VMD (SMART VMD)

Explains VMD for configuring motion detection, defining regions of interest, and differentiating real motion from noise.

Configuring Built-in VMD (Camera based VMD) on Honeywell IP Cameras

Guides on configuring built-in VMD using the Camera Web Client, enabling zones and setting sensitivity.

Updating the Cameras

Instructions on how to modify camera settings like name, IP address, type, and advanced settings.

Configuring the Schedules

Defines schedules for continuous recording and video analytics, with default schedules provided.

Performing User Administration

Explains user roles and privileges for performing operations like viewing video, reporting alarms, and surveillance tasks.

Verifying the Configuration

Overview

States that verifying configuration is the final phase to ensure MAXPRO NVR is working correctly.

Before you Begin

Advises to ensure that the configuration of MAXPRO NVR is complete before proceeding.

Activities to Perform in this Phase

Lists checks to perform using the MAXPRO NVR UI, such as connection, camera listing, live video, and playback.

Checking the Connection with the MAXPRO NVR Server

Guides on checking the connection by logging on to the MAXPRO NVR server using client computer profiles.

Checking the Device listing in the Devices Window

Verifies that the Devices window in the Viewer tab correctly lists connected and discovered IP cameras.

Checking the Acknowledgment and Clearing of Alarms

Explains how to acknowledge and clear alarms listed in the Alarms window, which notifies operators of events.

Checking the Live Video from Cameras

Instructions to check live video from cameras to ensure they are connected and functioning properly.

Checking the Playback of Recorded Video

Guides on checking recorded video playback using the timeline or bookmarks, ensuring recording settings are configured.

Checking the Panning, Tilting, and Zooming

Details performing panning and tilting on live and recorded video using the digital PTZ feature.

Checking the Creation of Images

Explains how to save a frame of video as an image in various formats and view them.

Checking the Creation of Clips

Guides on creating clips from recorded video, saving them with digital signatures for authenticity.

Checking the Salvo View Feature

Describes a salvo layout customized by operator preferences, allowing saving of frequently used camera views.

Checking the Search for Recorded Video in MAXPRO NVR

Explains how operators can search for recorded video from cameras, filtering by conditions like date and time.

Checking the Generation of Event History/ Operator Log Report

Describes generating event history and operator log reports for devices and user activities, exportable in various formats.

Upgrade MAXPRO NVR Software

Overview

Introduces the chapter on upgrading MAXPRO NVR software, covering various upgrade scenarios.

Upgrade to MAXPRO NVR 5.0 Build 509 Rev D

Details the supported upgrade paths to MAXPRO NVR 5.0 Build 509 Rev D from previous versions.

To upgrade to NVR 5.0

Step-by-step instructions for upgrading to NVR 5.0 using the setup DVD or setup.exe.

To upgrade to MAXPRO NVR 4.9 Service Pack

Guides on upgrading to MAXPRO NVR 4.9 Service Pack by running the setup executable.

Upgrade to MAXPRO NVR 4.7 Build 188

Details the supported upgrade paths to MAXPRO NVR 4.7 Build 188 from previous versions.

To upgrade to MAXPRO NVR 4.7 Service Pack

Instructions for upgrading to MAXPRO NVR 4.7 Service Pack by running the setup executable.

Upgrade to MAXPRO NVR 4.5 Build 162

Details the supported upgrade paths to MAXPRO NVR 4.5 Build 162 from previous versions.

Upgrade to MAXPRO NVR 4.1Build 123 Rev B

Details the supported upgrade paths to MAXPRO NVR 4.1Build 123 Rev B from previous versions.

Upgrade to MAXPRO NVR 4.0

Details upgrade support from MAXPRO NVR 3.1 SP1 or later to MAXPRO NVR 4.0.

Taking the Database Backup

Recommends performing database backup before the upgrade process using MAXPRO NVR Agent.

How to upgrade to MAXPRO NVR 4.0

Step-by-step instructions for upgrading to MAXPRO NVR 4.0 using the setup DVD or setup.exe.

MAXPRO NVR Web Client

Introducing Web Client

Introduces the MAXPRO NVR Web Client for remote access and video surveillance via web browser.

Limitation with Privacy Protection Settings

Explains limitations of anonymization and four-eye authentication in the Web Client.

Installing Web Client

Details the default installation of the Web Client and MaxproWEBConfigurator utility.

Prerequisites to access MAXPRO NVR Server through Web Client

Lists prerequisites for Web Client access, including Silverlight and supported web browsers.

Setting the MAXPRO Web Configurator

Guides on setting up the MAXPRO Web Configurator for System, Server, and Security configurations.

Creating Self Signed Certificate

Guides on creating a self-signed certificate required for accessing NVR server using a domain name via HTTPS.

Installing the Certificate

Steps to install the certificate in Internet Explorer for accessing the web client without errors.

Changing Default Port 443 for the MAXPRO Web Client and MAXPRO Mobile app

Guides on changing the default HTTP port 80 and HTTPS port 443 on the MAXPRO NVR.

Viewing the Certificate Information

Guides on verifying certificate details by checking the server machine information and certificate details.

MAXPRO NVR Mobile App

Introduction

Introduces connecting to MAXPRO NVR via mobile app, covering installation, user creation, and daily tasks.

Enhancements in NVR 5.0 Release

Lists enhancements in NVR 5.0 release, including new mobile app versions and supported OS.

MAXPRO NVR Mobile app Installation

Details the minimum requirements for the MAXPRO NVR Mobile app, including device compatibility and internet connection.

Typical Network Configuration and Settings

Shows a typical system setup and guides on configuring port forwarding on the router.

Creating Users for the MAXPRO NVR Mobile app

Guides on creating non-Windows users in NVR to allow access from authorized mobile device users.

Adding the MAXPRO NVR to the MAXPRO NVR Mobile app

Guides on adding the MAXPRO NVR to the mobile app for viewing video.

Editing NVR Recorder Details

Instructions on how to edit saved NVR recorder details, including swiping and selecting Edit or Delete options.

Deleting the Saved NVR Recorders

Steps to delete saved NVR recorders, including a warning message and confirmation.

SECURING MAXPRO NVR

Introduction

Explains the chapter's focus on mandatory security settings for MAXPRO NVR.

Changing the Default Windows Administrator Account Created By NVR

Recommends creating new Administrator and Service User accounts and changing the default ones.

Step 1: Create a new user account with administrator privileges

Detailed steps to create a new Windows user account with administrator privileges.

Step 2: Creating a user in NVR User’s tab

Guides on creating a user within the MAXPRO NVR application's User tab with the new account details.

Step 3: Create a new Service User and Deny log on

Steps to create a new service user and deny local logon for it.

Step 4: Update the NVR services with new Service user account Credentials

Instructions to update NVR services with new service user account credentials by stopping and configuring services.

Step 5: Updating the Application pools in IIS

Guides on updating application pool identities and physical path credentials in IIS Manager with the new service account.

Step 6: Disable the Administrator Account

Steps to disable the default Administrator account and the NVRTestUser account.

Step 7: Restart all the services

Instructions to restart all NVR services after making security changes.

Step 8: Copy MAXPRO NVR Desktop Shortcuts from Administrator to NVRTestUser

Guides on copying desktop shortcuts from the Administrator account to the new user account.

Step 9: Update the user credentials of Task Schedules with new user account (For EX: NVRTestUser)

Instructions to update task schedule credentials with the new user account for IISRecovery, MaxBootAssistant, and TrinityBackupScheduler.

Enabling Remote Desktop

Guides on enabling remote desktop services and options, with safety precautions.

Changing the default Windows Password for Windows Logon user on MAXPRO NVR

Guides on changing the default Windows password for the logon user.

Changing the Windows Password for NVRServiceUser on MAXPRO NVR

Details changing the default password for the NVRServiceUser and related MAXPRO NVR Services.

IPsec Policies for Secured Video Data Transmission

Describes creating secured network connections using IPsec policies for secure video data transmission.

Setting Up Antivirus Software for MAXPRO NVRs

Lists supported antivirus software and provides guidance on auto-protection and updates.

IMPORTANT! Do Not Schedule DATA Drive Scans

Warns against scheduling hard disk scans on DATA drives to prevent performance degradation.

Special Exception for IPSec policy (Local Machine)

Explains creating a rule for Special Exception on Windows Server and Client Machines.

Password Complexity and Expiry Enhancements

Outlines improvements to password security, including complexity requirements and expiry.

Best Practices/Tips for Secure Connection and Accessibility

Provides guidelines for secure installation, connection, and access to MAXPRO NVR.

Appendix A

Customizing IP Address and Machine Name and Scheduling Metadata and Database Backup

Covers customizing IP address, machine name, and setting up scheduled metadata and database backup.

Scheduled Metadata and Database Backup

Describes creating scheduled tasks for daily, weekly, or monthly metadata and database backups.

Scheduled Task for Backing up the Metadata and Database

Guides on creating scheduled tasks for backing up metadata and database based on requirements.

Meta Data Conversion Utility

Utility for updating unique ID numbers for cameras, retaining data during failover operations.

How to Enable Video on demand feature in MAXPRO NVR

Guides on enabling the Video on Demand feature by modifying the registry and restarting services.

Appendix B

Image Stream Combinations for Oncam Grandeye Cameras

Provides image stream combinations for Oncam Grandeye Evolution cameras, including resolution and best fps.

VMD Settings and Motion-based Recording Configuration

Covers VMD setup, including event-based recording, server VMD, and built-in VMD settings.

Configuring Camera Settings for VMD-Based Recording

Guides on configuring camera settings for VMD-based recording, including built-in and server-based VMD.

Server VMD (SMART VMD)

Refers to Server VMD section for SMART VMD information.

Configuring Built-in VMD (Camera based VMD) on Honeywell IP Cameras

Guides on configuring built-in VMD using the Camera Web Client, enabling zones and setting sensitivity.

Fine Tuning the Video Motion Detection

Adjusts VMD configuration for optimum results, including identifying areas and selecting regions of interest.

Event and Alarm Types

Describes various default event and alarm types with severity levels for cameras, recorders, and SMART VMD.

Configuring Loitering & Intrusion Trace Alarms

Guides on configuring Loitering & Intrusion Trace Alarms by upgrading firmware and configuring alarms.

MAXPRO®NVRs - AXIS Camera/Encoders Discovery and Configuration (using ONVIF)

Explains discovering and configuring AXIS cameras/encoders using ONVIF compliance.

Step 1: Enable ONVIF Web Service on AXIS Camera/Encoder

Guides on enabling ONVIF Web Service on AXIS devices for discovery.

Appendix C

Patches Released on Top of NVR 4.0

Lists patches released for MAXPRO NVR 4.0 and explains enhancements and fixed issues.

AXIS Patch

Details the AXIS Patch, its version, installation, and the issues fixed.

Skylake Patch

Describes the Skylake Patch, its version, installation, and release highlights like processor support and archival deletion schedules.

ISSUES FIXED

Lists issues fixed in the Skylake Patch, including Sandy-Bridge, I18N, Clip Player, Axis v6.0, and GPU driver issues.

How to increase the Limit for Rendering Camera

Guides on increasing the limit for rendering cameras by modifying the registry.

How to Disable the GPU Rendering

Steps to disable the GPU Rendering feature from the Preferences dialog box.

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