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Lexmark CX310 - Service Manual
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CX310, CX410, CX510, and XC2132
MFP
Machine Type 7527-2xx, -4xx, -63x, 697
Service Manual
•
Star
t diag
nos
tics
•
Maintenance
•
Safety and notices
•
Trad
emarks
•
Index
December 17, 2013
www.lexmark
.com
P/N 12G3313
2
Table of Contents
Main Page
Default Chapter
1
Service Manual
1
Product Information
2
Edition Notice
2
December
2
Table of Contents
3
Notices and Safety Information
11
Laser Notices
11
Safety Information
14
Preface
19
Service Manual Conventions
19
Change History
19
General Information
23
Media Guidelines
23
Paper Guidelines
23
Moisture Content
24
Unacceptable Paper
24
Selecting Paper
25
Selecting Preprinted Forms and Letterhead
25
Storing Paper
25
Using Recycled Paper and Other Office Papers
26
Using Specialty Media
26
Tips on Using Transparencies
28
Supported Paper Sizes, Types, and Weights
29
Data Security Notice
32
Tools Required for Service
33
Diagnostic Information
35
Troubleshooting Overview
35
Performing the Initial Troubleshooting Check
35
Power-On Reset (POR) Sequence
36
Using Safe Mode
36
Fixing Print Quality Issues
37
Initial Print Quality Check
38
Toner Smear Check
38
Background or Toner Fog Check
39
Blank Pages Check
41
Blurred or Fuzzy Print Check
42
Half-Color Page Check
42
Horizontal Banding Check
43
Horizontal Line Check
43
Missing Image at Edge Check
43
Toner Specks Check
44
Narrow Vertical Line Check
44
Random Marks Check
44
Residual Image Check
45
Solid Color Pages Check
45
Vertical Banding Check
46
Light Print on Solids Check
46
Color Problems Check
46
Paper Jams
47
Avoiding Jams
47
Understanding Jam Messages and Locations
48
200 Paper Jams
49
202 Paper Jams
53
203 Paper Jams
60
23Y Paper Jams
63
24Y Paper Jams
67
25Y Paper Jams
68
28Y Paper Jams
71
29Y Paper Jams
74
Understanding Printer Messages
76
Understanding the Printer Messages
76
Printer Hardware Errors
87
110 Errors
88
Printhead Service Check
89
121 Errors
90
Fuser Service Check
92
Errors
96
Errors
99
Errors
101
Errors
103
Steps before Starting the 9Yy Service Checks
104
900 Errors
106
91Y Errors
112
Errors
112
95Y Errors
113
96Y Errors
116
97Y Errors
117
982 Errors
118
Base Printer Symptoms
120
Dead Printer Service Check
121
Front Door Sensor or Switches Service Check
123
Narrow Media Sensor Service Check
127
Operator Panel (Display Is DIM and Unchanging) Service Check
128
Operator Panel (Displays All Diamonds, no Beeps, or Five Beeps) Service Check
131
Operator Panel (Display Blank) Service Check
133
Operator Panel (One or more Operator Panel Buttons Fail) Service Check
134
Operator Panel USB Cable Service Check
136
Toner Meter Cycle (TMC) Card Service Check
137
USB Service Check
137
Network Service Check
137
Adf/Scanner Hardware Errors
140
8Yy Service Error Messages
140
Scanner Disabled Error Service Check
141
ADF Service Check
143
CCD Service Check
144
Scanner Configuration Error Service Check
144
Scan/Fax/Copy Symptoms
145
Black or Blank Page Copy Service Check
145
Flatbed Motor Service Check
146
Flatbed Home Position Service Check
146
ADF Rattling Noise Service Check
147
Flatbed Legal Scan Service Check
148
ADF Streak Service Check
148
ADF Feed Errors Service Check
148
ADF Duplex Service Check
150
Modem/Fax Card Service Check
151
Blank Spaces on Incoming Fax Service Check
152
Stretched Words on Incoming Fax Service Check
152
Fax Reception Service Check
152
Fax Transmission Service Check
154
Fax Error Log Codes
156
Escalating a Fax Issue to Second-Level Support
160
Input Option Hardware Errors
161
550-Sheet and 650-Sheet Trays Input Option Symptoms
161
Tray (X) Sensor Service Check
162
550 And 650 Input Option Service Checks
163
Service Menus
185
Understanding the Printer Control Panel
185
Using the Printer Control Panel
185
Understanding the Colors of the Indicator Light and Sleep Button Lights
187
Understanding the Home Screen for CX410 and CX510 Models
187
Updating the Printer Firmware
189
Menus List
190
Diagnostics Menu
192
Entering Diagnostics Mode
193
Registration
193
Skew
194
Quick Test
195
Alignment Menu
196
Scanner Calibration
196
Misc Tests
197
Print Tests
198
Print Quality Test Pages
198
Hardware Tests
199
Duplex Tests
200
Input Tray Tests
203
Base Sensor Test
203
Device Tests
204
Printer Setup
205
Serial Number
206
Model Name
206
Ep Setup
208
TPS Setup: Right or Left
208
TPS Setup: Cal Ref Adj
209
TPS Setup: Reset Color Cal
209
Reports: Menu Settings Page
209
Event Log
210
Scanner Tests
211
Sensor Tests
212
Exit Diagnostics
216
Configuration Menu
216
Entering the Configuration Menu
216
Action for Prompts
217
ADF Edge Erase
217
Size Sensing
217
Print Quality Pages
218
Color Trapping
218
Reports
218
Panel Menus
219
PPDS Emulation
219
Download Emuls
219
Safe Mode
219
Demo Mode
219
Factory Defaults
219
Energy Conserve
220
Fax Low Power Support
220
Min Copy Memory
221
Num Pad Job Assist
221
Format Fax Storage
221
Flatbed Edge Erase
221
Scanner Manual Registration
222
Disable Scanner
223
Auto Color Adjustment
223
Font Sharpening
223
Exit Config
223
Entering Invalid Engine Mode
224
Entering Recovery Mode
224
Accessing the Network SE Menu
224
Service Engineer Menu
224
Accessing the Service Engineer (SE) Menu
224
Service Engineer (SE) Menu
224
Fax Service Engineer (SE) Menu
225
Repair Information
227
Removal Precautions
227
Data Security Notice
227
Handling ESD-Sensitive Parts
228
Controller Board/Control Panel Replacement
228
Restoring the Printer Configuration after Replacing the Controller Board
229
Esf Solutions Backup
232
Ribbon Cable Connectors
232
Zero Insertion Force (ZIF) Connectors
232
Horizontal Top Contact Connector
233
Horizontal Bottom Contact Connector
236
Vertical Mount Contact Connector
239
Horizontal Sliding Contact Connector
242
Low Insertion Force (LIF) Connector
245
Removal Procedures
246
Left Side Removals
246
Left Cover Assembly Removal
246
EP Drive Assembly Removal
247
Low-Voltage Power Supply (LVPS) Assembly Removal
253
Fuser Exit Sensor Removal
254
Speaker Removal
256
Right Side Removals
256
Right Cover Assembly Removal
256
Fuser Drive Motor Assembly Removal
257
Toner Meter Cycle (TMC) Card Removal
258
Toner Density Sensor (TDS) (Left or Right Sensor) Removal
260
Developer Unit Removal
262
High-Voltage Power Supply (HVPS) Removal
263
Imaging Unit (IU) Removal
267
Toner Cartridge Contacts Removal
269
Waste Toner Bottle Removal
271
Waste Toner Bottle Contact Block Removal
272
Front Removals
273
Front Cover Assembly Removal
273
Front Middle Cover Removal
275
Front Logo Cover Removal
275
Operator Panel Bezel Removal
275
Operator Panel Logo Plate Removal
276
Operator Panel Removal (for CX310 and CX410 Models Only)
276
Operator Panel Removal (for CX510 Models Only)
283
USB Port Connector Removal
284
Duplex Reference Edge Removal
285
Fuser Assembly Removal
287
Bottom Removals
290
Transfer Module Removal
290
Lower Left Frame Removal
292
Lower Right Frame Removal
298
Duplex Sensor Removal
302
Tray Present Sensor Removal
303
Paper Pick Motor Drive Assembly (Standard Tray) Removal
305
Rear Side Removals
307
Rear Cover Removal
307
Controller Board Removal
309
System Fan Removal
311
Top Side Removals
312
Top Cover Assembly Removal
312
Output bin Tray and Exit Bail Removal
316
AIO Toner Cover Removal
318
AIO Link Removal
319
AIO Release Lever Removal
320
Bin-Full Flag Removal
321
Narrow Media Sensor Removal
321
Narrow Media Sensor Flag Removal
323
Printhead Removal
324
Redrive Unit Removal
324
Adf/Scanner Removals
326
ADF Assembly Removal
326
ADF Input Tray Removal
328
ADF Separator Roll Removal
329
ADF Separator Pad Removal
329
Top Cover ADF Sheet Feed Removal
330
Right Scanner Cover Removal
331
Rear Scanner Cover Removal
333
Flatbed Scanner Assembly Removal
333
Flatbed Pivot Link Removal
338
Options Removals
339
650-Sheet Duo Drawer Tray Assembly Removal
340
650-Sheet Duo Drawer Assembly Removal
341
Dust Cover Removal
342
Pick Tire Removal
343
Component Locations
345
Controller Board
345
Maintenance
353
Inspection Guide
353
Scheduled Maintenance
354
Maintenance Kits
354
Preventive Maintenance
355
Device-Specific Preventive Maintenance
355
Lubrication Specification
355
Cleaning the Printer
356
Cleaning the Scanner Glass
357
Cleaning the Printhead Lenses
358
Parts Catalog
360
Legend
360
Assembly 1: Covers
361
Assembly 2: Scanner
363
Assembly 3: Paperpath
365
Assembly 4: Operator Panels
369
Assembly 5: Electronics
373
Assembly 6: Cables and Sensors
377
Assembly 7: Media Drawers and Trays
379
Assembly 8: Options and Miscellaneous
381
Appendix A: Printer Specifications
383
Power Specifications
383
Electrical Specifications
383
Operating Clearances
384
Acoustics
385
Environment
386
Processor
386
Appendix B: Options and Features
387
Available Internal Options
387
Media Handling Options
387
Option Configurations
388
Supported Configurations
389
Appendix C: Theory of Operation
391
Paper Path and Transport Components
391
Paper Path Information
391
Transport Components
392
Bubble Sensors
392
Duplexing
393
Print Engine Theory
394
Electrophotographic Process (EP Process)
394
Electrophotographic Process Basics
394
ADF Theory
398
ADF Theory of Operation
398
Color Theory
400
What Is Manual Color Correction
401
Appendix D: Acronyms
405
Acronyms
405
Appendix E: Screw and Retainer Identification Table
407
Screw and Retainer Identification Table
407
Index
410
Part Number Index
417
Part Name Index
423
Other manuals for Lexmark CX310
User Guide
256 pages
Compatibility Guide
179 pages
Quick Reference
16 pages
Color Quality Guide
6 pages
Copy Guide
4 pages
Supplies Guide
2 pages
Setup Sheet
2 pages
E-Mail Guide
1 page
Information Guide
1 page
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