96y errors
96y error messages
Error code Description Action
960.xx RAM memory error: RAM soldered on the board
is bad.
Go to
“Controller board removal” on
page 309.
961.xx RAM memory error: slot 1 RAM is bad. Go to
“Memory failure service check” on
page 116.
962.xx RAM memory error: slot 2 RAM is bad.
964.xx Download emulation cyclic redundancy check
(CRC) failure has occurred. A checksum failure
detected in the emulation header or emulation
file.
Go to
“Download emulation cyclic
redundancy service check” on page 116.
Memory failure service check
Action Yes No
Step 1
Check the RAM in slot 2.
Is the RAM ok?
POR the printer. Go to step 2.
Step 2
Replace the bad memory card.
Does this solve the problem?
The problem is solved. Contact the next level
of support.
Download emulation cyclic redundancy service check
Action Yes No
Step 1
Disable the download emulation, and then program the download
emulation into the firmware card again.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Replace the firmware card and download the emulation to the new card.
Does the error remain?
Contact the next level
of support.
The problem is solved.
7527
Diagnostic information
116
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