2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
3 Insert the tray.
4 From the printer control panel, touch Done to clear the message and continue printing.
24y paper jam messages
Error code Description Action
242.xx A single or multiple page media jam in the 650-sheet
Duo Drawer (tray 2). Multiple pages of media are
jammed in the 650-sheet Duo Drawer (tray 2).
Go to
“200.xx Input (S2) sensor service check” on
page 51.
243.xx A single or multiple page media jam in the 650-sheet
Duo Drawer (tray 2). Multiple pages of media are
jammed in the 650-sheet Duo Drawer (tray 2).
Go to
“200.xx Input (S2) sensor service check” on
page 51.
244.xx A single or multiple page media jam in the 650-sheet
Duo Drawer (tray 2). Multiple pages of media are
jammed in the 650-sheet Duo Drawer (tray 2).
Go to
“200.xx Input (S2) sensor service check” on
page 51.
25y paper jams
[x]‑page jam, clear multipurpose feeder [250.xx]
1 Push the paper release lever in the multipurpose feeder to access the jammed paper, and then gently pull out the
paper.
Note: Make sure all paper fragments are removed.
7527
Diagnostic information
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