# Jam location Message on the display What to do
3 Fuser [x]‑page jam, open front door to clear
fuser [202.xx]
Open the front door, then pull the tab and hold the
fuser cover down, and then remove the jammed
paper.
4 Front door [x]‑page jam, open front door [20y.xx] Open the front door, and then remove the jammed
paper.
5 Duplex area [x]‑page jam, open front door to clear
duplex [23y.xx]
Open the front door, and then remove the jammed
paper.
6 Tray [x] [x]‑page jam, open tray [x] [24y.xx] Pull out the indicated tray, and then remove the
jammed paper.
7 Multipurpose feeder [x]‑page jam, clear multipurpose
feeder [250.xx]
Push the paper release lever to lift the paper rollers,
and then remove the jammed paper.
8 Manual feeder [x]‑page jam, clear manual
feeder [251.xx]
Remove the jammed paper.
200 paper jams
[x]‑page jam, open front door [20y.xx]
1 Open the front door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
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Diagnostic information
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