Scan/fax/copy symptoms
Symptom Action
ADF won’t duplex (Duplex ADF only) Go to
“ADF duplex service check” on page 150.
ADF skew Go to
“ADF feed errors service check” on page 148.
Multiple pages feed into ADF Go to
“ADF feed errors service check” on page 148.
Documents wont feed into ADF Go to
“ADF feed errors service check” on page 148.
Scanner makes buzzing noise on startup or during a scan. Go to
“Flatbed home position service check” on
page 146.
Document feeds, but jams in ADF. Go to
“ADF paper jam service check” on page 73.
Black streaks on scans Go to
“ADF streak service check” on page 148.
Blank page Go to
“Black or blank page copy service check” on
page 145.
Black page
No dial tone Go to
“Modem/fax card service check” on page
151.
Machine dials a number but fails to make a connection with another
fax machine.
The other fax machine may be turned off. Ask the fax
recipient to check their machine.
Incoming fax has blank spaces or poor quality. Go to
“Blank spaces on incoming fax service check”
on page 152.
Invalid fax partition, or fax partition too small. Go to
“Format fax storage” on page 221.
Some words on an incoming fax are stretched. Go to
“Stretched words on incoming fax service
check” on page 152.
Faxes fail to transmit. Go to
“Fax transmission service check” on page
154.
Fax reception fails. Go to
“Fax reception service check” on page 152.
Rattling noise coming from the ADF unit. Go to
“ADF rattling noise service check” on page
147.
Scanner fails to scan legal size paper Go to
“Flatbed legal scan service check” on page
148.
Black or blank page copy service check
Actions Yes No
Step 1
Print a menu page, or a page from the host.
Is the page black?
See
“Solid color pages
check” on page 45.
Go to step 2.
Step 2
Is the copy an ADF scan?
Go to step 3. Go to step 4.
7527
Diagnostic information
145
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