ADF paper jam service check
Note: This service check should be used if the paper feeds and jams in the ADF. If the paper is not feeding into the
ADF, see
“ADF feed errors service check” on page 148.
Actions Yes No
Step 1
Retry the job.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Check the paper path for media fragments and debris.
Is the paper path free from obstructions?
Go to step 3. Remove all
obstructions along the
paper path and retry
the job.
If the error persists,
then go to step 3.
Step 3
Is paper failing to feed into the ADF?
Go to
“ADF feed errors
service check” on
page 148.
Go to step 4.
Step 4
Check the leading edge of the paper to ensure the paper is not curled or
bent in a way that would keep it from contacting the paper present sensor
actuator.
Also, check to see if the paper is moist or heavy.
Is the paper damaged or out of specification?
Retry the job using
different media.
If the error persists,
then go to step 5.
Go to step 5.
Step 5
Perform the ADF pick motor and ADF feed motor tests. See
“Scanner
tests” on page 211.
Are the motors working properly?
Go to step 6. Go to step 10.
Step 6
Perform the ADF paper present and scan sensor tests. See
“Scanner tests”
on page 211.
Are the sensors working properly?
Go to step 7. Go to step 8.
Step 7
Perform the ADF interval sensor tests.
Are the sensors properly functioning?
Go to step 9. Go to step 8.
Step 8
Is there dirt in the sensors or is the paper present actuator stuck?
Clean the sensors and
remove debris from the
actuators. Adjust the
sensor actuators so
they can move freely.
If the error persists,
then go to step 9.
Go to step 9.
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Diagnostic information
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