Symptom Action
Printout is skewed. Go to
“Double feed and printout skewed service check” on page 166.
Failed to feed from input option tray. Go to
“Failed to feed from option tray and leading edge damaged service
check” on page 171.
Leading edge damaged. Go to
“Failed to feed from option tray and leading edge damaged service
check” on page 171.
Failed to feed from multipurpose feeder. Go to
“Failed to load/feed from multipurpose feeder service check” on
page 168.
Load multipurpose feeder with plain paper
letter.
Go to
“Failed to load/feed from multipurpose feeder service check” on
page 168.
Paper input tray missing (tray 2 or tray 3). Go to
“Tray 2 or tray 3 missing service check” on page 176.
Tray 2 or tray 3 not detected. Go to
“Tray 2 or tray 3 not detected service check” on page 173.
Input option tray 2 or 3 empty. Go to
“Tray 2 or tray 3 empty service check” on page 178.
Incompatible tray 3. Go to
“Incompatible tray 3 service check” on page 181.
Tray (x) sensor service check
Actions Yes No
Step 1
a POR the printer.
b Reseat the printer from the input option. Make sure it is installed
correctly.
c Make sure the input option configuration is supported for that printer.
Refer to the Input Option Configuration Guide.
Does the error remain?
Go to step 2. Problem resolved.
Step 2
When the printer is in Ready state, pull the standard tray out. The display
should indicate Tray (x) Missing. Reinsert the tray.
Does the message remain on the display?
Go to step 3. Go to step 5.
Step 3
Check the vertical wall at the right rear of the tray for damage.
Is the tray damaged?
Replace the tray. Go to step 4.
7527
Diagnostic information
162
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