Action Yes No
Step 5
Replace the flatbed. See
“Flatbed scanner assembly removal” on
page 333.
Did this solve the problem?
The problem is solved. Go to step 6.
Step 6
Did the ADF pick motor, or feed motor tests fail?
Go to step 7. Go to step 8.
Step 7
Replace the ADF. See
“ADF assembly removal” on page 326.
Did this fix the problem?
The problem is solved. Go to step 8.
Step 8
Replace the controller board. See
“Controller board removal” on
page 309.
Did this fix the problem?
The problem is solved. Contact the next level
of support.
CCD service check
Actions Yes No
Step 1
Restart the device, and retry the scan / copy job. Repeat this step with a
few copy jobs.
Does the error return?
Go to step 2. No issue.
Step 2
Is the CCD ribbon cable properly connected to JCCD1 on the controller
board?
Go to step 3. Properly connect the
ribbon cable to JCCD1.
Step 3
Replace the flatbed unit. See
“Flatbed scanner assembly removal” on
page 333.
Did this resolve the issue?
Problem resolved. Replace the controller
board. See
“Controller
board removal” on
page 309.
Scanner configuration error service check
Action Yes No
Contact the next level of support. They will give the instructions on how
to resolve the error.
N/A N/A
7527
Diagnostic information
144