4 In the Web browser address bar, type http://MFP/<IP address>/se.
5 Click Report a Fax Problem. The fax check list displays.
6 Fill in the requested information. This is where you will type in the information you retrieved in step 3. Second-level
support can assist you if you have questions about the information requested on the page.
Note: The fields requesting the code levels, model number, type of problem are auto‑filled. If the information is
not in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by pressing **411 or
typing http://MFP/<IP address>/se in a Web browser.
7 After all the requested information is entered into the Fax Checklist Web page, press the Submit button on the
bottom of the page. A dialogue asking you to save the file appears.
Note: The file generated by the MFP is not automatically transmitted to second‑level support. It is placed on the
computer desktop.
8 Enter a name for the file, and indicated where you want to save the file.
9 Press OK. The file appears on the desktop.
10 E‑mail the file to second‑level support.
Input option hardware errors
• “550‑sheet and 650‑sheet trays input option symptoms” on page 161
• “Tray (x) sensor service check” on page 162
• “550 and 650 input option service checks” on page 163
550‑sheet and 650‑sheet trays input option symptoms
Symptom Action
Printer fails to recognize the option is
installed.
Go to
“Option and media size not recognized service check” on page 163.
Tray X does not recognize the media size
loaded.
Go to
“Option and media size not recognized service check” on page 163.
Tray missing message appears even if
media tray is installed.
Media tray does not fit in the drawer.
Go to
“Tray (x) sensor service check” on page 162.
Double feed Go to
“Double feed and printout skewed service check” on page 166.
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Diagnostic information
161
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