Lexmark CX310 Service Manual

Actions Yes No
Step 5
Use a telephone handset to verify the phone line is free of static or external
noise.
Is the phone line noise-free?
Go to step 7. Go to step 6.
Step 6
Use the MFP on a properly functioning phone jack.
Did this fix the problem?
Problem resolved. Go to step 7.
Step 7
In <diags / config menu>, verify that the Enable Fax Receive setting is on.
Is the setting set to on?
Go to step 9. Go to step 8.
Step 8
Set “Enable Fax Receive” to On.
Did this fix the problem?
Problem resolved. Go to step 9.
Step 9
Is Distinctive Ring enabled?
Go to step 11. Go to step 10.
Step 10
Turn on Distinctive ring.
Did this fix the problem?
Problem resolved. Go to step 11.
Step 11
Is the phone line analog?
Go to step 13. Go to step 12.
Step 12
Is the VOIP server configured to support fax?
Go to step 13. Stop here. This is an
issue with the VOIP
provider.
Step 13
Does the MFP have reception issues with only a certain remote device?
Go to step 14. Go to step 15.
Step 14
Verify communications with a different remote device.
Can the other device receive faxes?
The issue is with the
other device.
Go to step 15.
Step 15
Go to the Administrator menu. Enter the Fax settings - Analog Fax Settings
submenu. Verify the Block No Name Fax user setting.
Is it enabled?
Go to step 16. Go to step 17.
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Diagnostic information
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Lexmark CX310 Specifications

General

Print Technology	Laser
Scan Technology	CIS
Scan Resolution	Up to 600 x 600 dpi
Duplex Printing	Manual
Display	2.4-inch color LCD
Processor Speed	800 MHz
Standard Memory	256 MB
Fax Speed	33.6 Kbps
Operating System Compatibility	Windows, Mac OS, Linux
Print Resolution	Up to 600 x 600 dpi
Connectivity	USB, Ethernet
Standard Paper Input	250 sheets
Scanner Type	Flatbed, ADF
Fax Resolution	300 x 300 dpi
Paper Capacity	250 sheets
Network Connectivity	Ethernet
Copy Speed	Up to 22 cpm (black), Up to 18 cpm (color)