Chapter 2 Troubleshooting Your Library
How Does the Library Report Issues?
Scalar i2000 User’s Guide 9
The library has two ways of notifying users that it has discovered issues
and has created tickets for them:
• Status indicators on Library Management Console (LMC) system
status buttons
• E-mail notifications
Understanding Indicators
on System Status
Buttons 2
System status buttons are located in the Overall System Status area at the
bottom of the LMC display. Each button displays a status indicator for
the library subsystem it represents. For more information about the
buttons, see
System Status Buttons on page 364. When the library creates
a ticket, the status indicator button for the affected subsystem
automatically changes from the following icon:
to one of the following icons:
The meanings of these status indicators correspond to the severity levels
described in
table 1 on page 8. If a system status button indicates
anything other than a Good state, clicking it displays a list of open tickets
3 (Warning) Indicates that a condition exists within a library subsystem that has little effect on
system operations. Typical library operations can continue without immediate
corrective action, but you should investigate the condition and correct the problem
when possible. Warnings also can provide helpful information, such as indicating
that a door is open.
Examples of warning situations include a FRU that is functioning less reliably or a
temperature threshold that has been reached that does not affect reliable operations.
Good (green)
Warning or Degraded
(yellow)
Failed (flashing red)
Table 1 Severity Levels
Assigned to Tickets
Severity Level Description
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