Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
Scalar i2000 User’s Guide 42
Running Verification
Tests to Determine Issue
Resolution 2
A ticket is always generated against a particular FRU when the library
detects an issue. Therefore, the library provides FRU tests that you can
run to determine whether the conditions that caused the ticket have been
resolved. Running the FRU tests is an important part of ensuring that the
system is working properly.
The library can detect issues under the following contexts:
• When the library polls at regular intervals, or
• When a host or user commands the library to perform an operation
(such as occurs with GUI commands, host inventory, and host move
media)
FRU tests are designed to help resolve issues under the second context.
During FRU testing, the library creates operational scenarios to evaluate
the functionality of a FRU. FRU tests attempt to evaluate as many aspects
of the FRU as possible, but they might not fully recreate the conditions
that caused the original ticket. The library cannot recreate all conditions
and, therefore, the library does not provide tests for some FRUs.
The instructions on the ticket’s repair page direct you to run a FRU test if
an applicable one exists. If you run the test and the results are all good,
the library automatically transitions the ticket to the Verified state.
You can access the tests in two ways:
• On the main LMC display, click Tools→ Verification Tests.
The Verification Tests dialog box appears. From this dialog box, you can
choose from a variety of verification tests, including the FRU tests.
•On the Ticket Details dialog box, click FRU Test.
If you cannot run a test, make sure that you
complete the repair page instructions and, if
needed, physically examine the FRU. After you
determine that the issue is resolved, manually
transition the ticket to the Closed state. See
Closing
Tickets on page 43. After you close the ticket, the
library transitions the ticket to the Verified state if
it is able to do so.
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