Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
Scalar i2000 User’s Guide 31
•The Customer Service Engineer Actions section provides
additional corrective actions that the CSE can perform. If you are
a user, do not perform these steps. Contact technical support for
assistance.
•The Technical Support Information section provides a
comprehensive list of FRUs that could be involved.
• Text on the repair pages can include links to specific Online Help
pages, which appear in place of the repair page when you click
them. Navigation buttons near the top of the Repair tab enable
you to access Online Help pages as follows:
•The < Back button returns you to the previously viewed page
(either a previously viewed Online Help page or the repair page).
•The Next > button returns you to the page that you were viewing
before you clicked the < Back button.
•The Content button displays a table of contents for the Online
Help system.
Viewing Tape Alerts and
Generating Media
Integrity Analysis
Reports 2
Tape alerts are issued by a drive whenever there is a problem in the drive
that relates to a tape cartridge.
The problem can be with the drive or with the tape cartridge. You can
view tape alerts on the Media Integrity Analysis tab of the Ticket
Details dialog box or generate tape alert reports from Reports on the
menu. See
Viewing Tape Alerts on page 32 or Generating Media
Integrity Analysis Reports on page 34.
You can use these reports to cross-reference tape alerts for drives and
tape cartridges over a specified period of time, in order to determine if
the problem belongs to the drive or to a specific tape cartridge. Typically,
If you are a CSE, see the Scalar i2000 Maintenance
Guide for detailed maintenance action plans, and
removal and replacement procedures.
The Media Integrity Analysis feature requires a
license key to use. For more information, see
Enabling Licenses on page 104.
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