Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
Scalar i2000 User’s Guide 32
tape alerts point to a drive problem if a specific drive exhibits tape alerts
against multiple pieces of media. Conversely, tape alerts point to a media
problem if a specific piece of media exhibits tape alerts against multiple
drives. See
Generating Media Integrity Analysis Reports on page 34.
Viewing Tape Alerts 2
To view tape alerts:
1 Click the Media Integrity Analysis tab on the Ticket Details dialog
box.
The Media Integrity Analysis view appears, displaying one of the
following:
If the ticket contains a valid drive serial number and the drive is present
in the library, the view displays a list of drive SNs in the left pane and
media IDs in the right pane for which tape alerts exist for the specified
date range.
The Media Integrity Analysis tab only appears on
the Ticket Details dialog box for drive subsystem
tickets.
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