Chapter 2 Troubleshooting Your Library
Working With Tickets
Scalar i2000 User’s Guide 16
Displaying Ticket Lists 2
The LMC provides three ways to display ticket lists:
• By clicking a system status button that indicates a Warning,
Degraded, or Failed state
This option displays a list of open tickets for the associated subsystem.
See
Using System Status Buttons to Display Ticket Lists on page 16.
• By clicking Tools→ Tickets
This option displays the Tickets dialog box from which you can obtain a
list of all tickets or a partial list of tickets according to selection criteria.
See
Using the Tickets Command or the Tickets Button to Display Ticket
Lists on page 19.
• By clicking the Tickets button on the toolbar
This option displays the same Tickets dialog box as the Tools→ Tickets
command does. See
Using the Tickets Command or the Tickets Button to
Display Ticket Lists on page 19.
From the ticket list, you can select a ticket to view ticket details,
associated reports, and a repair page.
Using System Status Buttons to Display Ticket Lists 2
To display a list of tickets by using a system status button, the button
must indicate a Warning, Degraded, or Failed state. Clicking a system
status button that indicates a Good state either displays a list of
subsystem tickets that are in Closed or Verified states or informs you that
no tickets exist for the subsystem.
1 Click the system status button that corresponds with the subsystem
for which you want to display a list of open tickets.
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