Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
Scalar i2000 User’s Guide 26
box are grayed out because the history ticket is in the Closed or Verified
state already.
3 To return to the non-history ticket that appeared initially, click Initial
Ticket.
Viewing Ticket Details
Reports 2
The library creates a key report for each issue that occurs. As updates to
the issue occur, the library creates subordinate reports that it associates
with the key report. Typically, you should examine the key report
because it represents the earliest time at which the ticket reached its
highest severity level. It often isolates the most significant problem.
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