Chapter 2 Troubleshooting Your Library
Working With Tickets
Scalar i2000 User’s Guide 18
The Details button displays the Ticket Details dialog box. For more
information, see
Viewing Ticket Details on page 21.
2 By default, the ticket list is sorted by ticket ID in ascending order with
the oldest ticket at the top and the newest one at the bottom. To
change the sorting (for example, by state or severity), click the
column heading by which you want the tickets sorted. Repeatedly
clicking a column heading toggles between ascending and
descending order.
State The current state of the ticket. Possible states are:
Open — indicates that an issue, whether problem or warning condition, has
occurred in the library that requires attention
Closed — indicates that a user has closed the issue
Verified — indicates that the library has successful operational results or
positive data that verifies that the problem is resolved
Severity The severity level of the ticket. Possible levels are:
•1 (Failed)
•2 (Degraded)
• 3 (Warning)
• 5 (Good)
Serial # The serial number that the manufacturer assigns to the particular FRU.
Sub-system The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
•Drives
• Control
•Power
• Cooling
• Robotics
Posted Date The date and time on which the library created the ticket.
Element Description
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