Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
Scalar i2000 User’s Guide 22
The Ticket # area of the Ticket Details dialog box displays detailed
information about the ticket. The FRU History Ticket List area lists all
tickets that were ever opened in the past and that see the same specific
FRU (based on the FRU’s location in the library) as the one reported by
this ticket.
The following table describes the elements on the Details tab.
Element Description
In the Ticket # area:
State The current state of the ticket. Possible states are:
Open — indicates that an issue, whether problem or warning condition, has
occurred in the library that requires attention
Closed — indicates that a user has closed the issue
Verified — indicates that the library has successful operational results or
positive data that verifies that the problem is resolved
Posted The date and time on which the library created the ticket.
Status Group The subsystem that caused the ticket. Possible subsystems are:
Connectivity
Drives
Control
Power
Cooling
Robotics
Closed If the ticket is closed, the date and time on which it was closed.
Severity The severity level that is associated with the status group (subsystem).
Possible levels are:
1 (Failed)
2 (Degraded)
3 (Warning)
5 (Good)
To Next Page
Loading...
Need help?
General