Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
Scalar i2000 User’s Guide 24
From the Ticket Details dialog box, you can perform the following tasks:
• Display detailed information for a history ticket by using the
Show button, and then redisplay the original ticket details using
the Initial Ticket button (see
Viewing History Ticket Details on
page 25)
• Connect to online service and support resources by clicking
Online Support. Online service and support resources include
free, secure access to KnowledgeBase articles and the Online
Service Request tool. (If clicking Online Support does not
connect you to the online service and support web site, try
disabling your web browser’s pop-up blocker.)
In the FRU History Ticket List area:
ID The library-assigned identifier for the history ticket.
Description A summary description of the history ticket. The description identifies the
FRU that caused the ticket and includes reason text that describes the cause of
the ticket.
All tickets that appear on the Details tab, including the ones in the FRU
History Ticket List area and the Ticket # area, see the same specific FRU.
State The current state of the history ticket. All history tickets are in the Closed or
Verified state.
Severity The historical ticket’s current severity level.
Serial # The serial number of the particular FRU.
Sub-system The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
•Drives
• Control
•Power
• Cooling
• Robotics
Posted Date The date and time on which the library created the ticket.
Element Description
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