Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
Scalar i2000 User’s Guide 40
Ticket information that a user sends by using the Send button is
essentially the same as the information that the library automatically
provides in e-mail notifications (see
Understanding E-mail Notifications
on page 10). The only differences are that the subject line states “Library
RAS Information” and the body of the message does not have a
“REASON FOR AUTOMATED E-MAIL” section, but it has a “REPAIR
AND TROUBLESHOOTING INSTRUCTIONS ATTACHED” section.
The message body also includes the following information, which
provides details about the ticket and library conditions at the time of the
event:
• Ticket summary
• Ticket details, including status information
• Firmware versions, including MCB, RCU, CMB, and drive bricks
• Physical library configuration
• Library states, such as physical library online or offline, partitions
online or offline, or robotics enabled or disabled
• Time stamps of recent activity
• Report summary
• Report details for the ticket
The RAS repair page attachment is in HTML format.
To mail, save, or print information for a particular ticket, perform the
following steps:
1 Make sure that the Ticket Details dialog box displays information for
the ticket that you want to send. See
Displaying Ticket Lists on
page 16 and Viewing Ticket Details on page 21.
You can mail, save, or print ticket information from
a remote client. However, you cannot save or print
the information from the library’s touch screen.
Before you perform the following procedure, you
must make sure that e-mail is appropriately
configured in the LMC so that the library can send
ticket details to the recipient. See
Configuring
E-mail on page 140.
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