SERVICE CALL 26 July 2002
4-16
No.
Definition
Symptom Possible Cause
Bad sector count at the maximum 862 D
The hard disk has 100 bad sectors in
the image storage area. → More data
is read from the hard disk. → SC863
occurs. → The number of bad sectors
exceeds the maximum value.
NOTE: To format the hard disk, use
SP5-832-1. Bad sectors may
affect quality or reduce
productivity. The hard disk
should be replaced when it
contains bad sectors.
• Data corruption
• Defective hard disk
Startup without HD data lead 863 B
Data stored on the hard disk is not
read correctly.
• Bad sector detected during operation of
the HD
HD data CRC error 864 B
• During operation of the HD, the HD
responded with a CRC error.
• Data transfer from the HD was
abnormal.
HD access error 865 B
The hard disk returned an error.
• Error detected other that a bad sector
error (SC863) or a CRC error (SC864)
Address book data error 870 D
The address book in the hard disk is
accessed. → An error is detected in
the address book data; address book
data is not read; or data is not written
into the address book.
NOTE: To recover from the error, do
any of the following
countermeasures:
• Format the address book by using
SP5-832-008 (all data in the
address book–including the user
codes and counters–is initialized)
• Initialize the user data by using
SP5-832-006 and -007 (the user
codes and counters are recovered
when the main switch is turned on)
Replace the hard disk (the user codes
and counters are recovered when the
main switch is turned on).
• Data corruption
• Defective hard disk
• Defective software
Electronic total counter error 900 B
The value of the total counter is out of
the normal range.
• Defective NVRAM
Mechanical total counter error 1 901 B
Mechanical counter 1 is not initialized,
or not detected.
• Defective connection
• Defective counter
Mechanical total counter error 2 902 B
Mechanical counter 2 is not initialized,
or not detected.
• Defective connection
• Defective counter
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